Senior Account Manager - Brisbane (on customer site)

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Who we are
Freight People is a growing logistics company, focused on brilliant customer service and cutting-edge technology. We provide a great place to work for our employees, and culture is very important to us.

We are seeking a Brisbane-based Account Manager, who will be initially located on our customer’s premises.

The Account Manager will play a critical role in ensuring efficient and seamless transportation and supply chain solutions for our valued clients. The successful candidate will be responsible for managing client relationships, optimising logistical processes, and coordinating end-to-end operations to meet customer needs and exceed expectations.

Reporting directly to the CEO, this newly created role will require the successful applicant to support our Brisbane-based customers.

What you will be doing

• Relationship management of key clients
• Client satisfaction and retention
• Manage a range of allocated accounts against set KPIs
• Maintain professionalism in a client-facing role, with strong interaction with our clients and suppliers
• Support special projects including internal operations, marketing, system implementation, support, rating, planning, and execution

What's in it for you?

• Awesome team culture
• Warm, supportive environment
• Working for a successful, stable business

Your Capabilities:

• Customer-focused and professional
• Commercial acumen, with an understanding of business drivers
• Proven analysis, problem-solving, and negotiation skills
• Highly organised and detail-oriented
• High energy and positive attitude
• Experience dealing with multiple stakeholders and personalities

Skills and Experience:

• Management reporting and data analytics
• Freight experience preferred
• Part of an existing commercial team
• Ability to interpret and manipulate large data sets
• Exceptional communication and interpersonal skills
• Methodical approach to data and reporting

The right candidate will become an integral part of our team, learn from industry leaders, and have the opportunity to work with large customers and carriers.

Great team culture and growth opportunities.

How do your skills match this job?

How do your skills match this job?

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Your application will include the following questions:

• How many years' experience do you have as an account manager?
• How many years' experience do you have as an internal account manager?
• Which of the following statements best describes your right to work in Australia?
• Do you have customer service experience?
• How many years of people management experience do you have?
• How many years' experience do you have in a client services/account management role?
• Do you have experience in a role which requires relationship management?
• Do you have experience working with logistics, freight & delivery services?

To help fast track investigation, please include any other relevant details that prompted you to report this job ad as fraudulent, misleading, or discriminatory.

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