Hospital Registration Supervisor

$40.95 - $42.43/hr + Super + NFP Salary Packaging

Hospital Registration Supervisor | UnitingCare Hospitals

Employment Term: Permanent Full Time - Monday - Friday

Location: Ann Street, Brisbane CBD, with flexible Work From Home options 2 days/week

Remuneration: $40.95 - $42.43/hr + 12% Super + Not for Profit Salary Packaging

Make a meaningful difference with UnitingCare Hospitals

We’re looking for someone who wants to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a difference in the lives of others.

An integral part of our team at UnitingCare Hospitals as a Hospital Registration Supervisor, you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about.

Your role in The UnitingCare Hospitals team

Reporting to the Hospital Registration Manager, the Hospital Registration Supervisor will be responsible for maintaining the quality of the clerical preadmission experience for all planned admissions and the timely & accurate recognition of patient eligibility and confirmation of details.

You will also provide leadership to a team of hospital registration officers, operating with a high degree of autonomy, seeking to resolve complex issues often outside of current policies, procedures or precedents.

You will:

1. Lead and provide an exceptional hospital registration (clerical pre-admissions) service establishing ‘best practice’ work processes.
2. Provide supervision and strategic directions to the hospital registration team to ensure that all activities are prioritised, planned and driven to achieve set KPIs.
3. Liaise with patients and third parties to seek approval documents for admissions.
4. Manage self-funded patients or patients with restricted cover and advise on out-of-pocket costs as soon as practical.
5. Liaise with stakeholders at each of the UnitingCare hospital sites.
6. Provide performance feedback and participate in performance reviews with the Hospital Registration Manager.

What makes a difference for us?

• Extensive knowledge of Hospital Purchase Provider Agreements and health fund arrangements
• Previous experience in a team leadership position
• High attention to detail
• Demonstrated customer service skills at a high level
• Knowledge of online eligibility checks (OEC)
• Demonstrated experience in the use of medical terminology at an intermediate level
• Ability to troubleshoot and resolve escalated patient concerns

What makes a difference for you?

• The opportunity to be part of the second-largest Queensland employer who has been leading by example as a proud not-for-profit, for more than 100 years.
• Flexible work arrangements to support work-life balance
• Access to salary packaging, meal and entertainment benefits—up to $15,900 per year tax-free, plus up to $2,650 of pre-tax income for meal and entertainment benefits
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including expenses, holidays, health insurance, a wellbeing program and employee assistance program
• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others
• Career development opportunities to challenge yourself, grow and make a meaningful difference

Diversity & Inclusion

Our approach is simple – everybody is welcome here. At UnitingCare, diversity is at the core of who we are, our mission and our values. We are committed to providing equal opportunities to all employees regardless of sex, race, culture, sexual orientation, disability or gender identity. We strongly encourage Aboriginal and Torres Strait Islander applicants for this position, demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples.

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and communities. We are committed to speaking up loudly for their safety.