Customer Success Specialist, Life Sciences

Customer Success Specialist, Life Sciences

Customer Success Specialist, Life Sciences

JoVE is the world-leading producer and provider of science video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students worldwide use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Technical University of Munchen, University of Freiburg, RWTH Aachen. As a growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.

The Role

The Specialist will work with subscribing universities and research institutions in the DACH region, demonstrating how JoVE video resources can support professors in their teaching and research.

Responsibilities:

• Customer-facing role focused on engaging with Professors to integrate JoVE resources into their curriculum and increase usage at existing customers
• Developing relationships with key decision makers (Head of Departments, Dean of Faculties, Librarians, etc.) and teaching/research staff at Universities and Research Institutes through daily outreach (phone calls, 1:1 demo meetings, emails)
• Delivering product awareness within new and ongoing customer Universities and Research Institutes
• Product presentations delivery and webinars organization at (1) exhibits and conferences (2) University seminars and workshops (3) client onsite visits.
• Providing customer feedback to sales, product, and marketing teams
• Maintaining positive ongoing relationships with customer institutes to provide support and ensure client satisfaction and retention

Requirements:

• A Master's degree or PhD in Life Science disciplines
• 1-3 years of previous experience in selling and servicing in the education/publishing market is preferred
• Fluent communication skills in German
• Strong interpersonal skills with a passion for remote relationship-building
• Possess excellent listening skills and attention to detail
• Knowledge of education, market trends, and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology
• Experience in networking using cold calling
• Knowledge of STEM publishing preferred

Why Join JoVE?

• You can expect compensation package competitively placed within the local market
• You will make a direct impact in accelerating science research and in improving student learning in science education
• Opportunity to work with global teams and in an environment that promotes innovation and collaboration
• Our strong promotion from within culture draws a clear path to advance your career with us.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Science, Consulting, and Sales

• Industries

  E-Learning Providers, Higher Education, and Education

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