First Response Case Manager

Generous Salary Packaging | NFP Benefits

The Role

The First Response Team plays a critical role in providing intervention, triage, and case management for individuals and families across South-East Queensland. This role works collaboratively with team members located in Caboolture and throughout the region to deliver a holistic and person-centred service, aligned with the vision, mission, and values of The Salvation Army.

As a First Response Case Worker, you will support individuals and families who are at risk of, or currently experiencing homelessness, with initial assessments, appropriate referrals, and the development and implementation of tailored, person-led case plans to achieve meaningful outcomes.

This role provides mobile support to participants, ensuring accessible and flexible support.

Key Responsibilities

1. Conduct comprehensive initial assessments of needs, risks, and vulnerabilities.
2. Provide in-person support to walk-in community members and to your caseload, including assessment, referral to relevant services, and ongoing support where relevant.
3. Build respectful and empowering relationships with individuals to promote self-determination and active participation in their support journey.
4. Deliver case management, including mobile support, in accordance with The Salvation Army's models and best practice standards.
5. Conduct ongoing assessments throughout each client's engagement, from intake to exit, adapting plans as required.
6. Support clients in accessing services and community resources; advocate on their behalf when necessary to ensure service accessibility.
7. Regularly monitor and review progress against individual case plans, making timely adjustments to keep the plan aligned with client goals and evolving needs.

Requirements

• Tertiary qualification in Community Services, Social Work, or a related field (Degree-level qualification preferred).
• Demonstrated experience in a social services environment, particularly in client assessment and case management.
• Current QLD Working with Children Check (Blue Card).
• Valid QLD Driver's Licence.

How to Apply

If you're excited by this opportunity, have the required skills, and share our mission and values, we would love to hear from you. Please submit your current CV and a cover letter detailing your alignment with the role's essential requirements via the application link.

Applications will close as soon as a suitable candidate is found.

Additional Information

The Salvation Army is an Equal Opportunity Employer and values diversity. We are committed to the safety of children and young people and require relevant checks for child-facing roles.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.

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Community Services & Development | 5,001-10,000 employees

The Salvation Army is a Christian movement dedicated to sharing the love of Jesus and helping those in need through various programs worldwide. More at salvationarmy.org.au.

Perks and Benefits

• Flexible Work-Life Balance
• Generous Salary Packaging
• Leave Entitlements
• Aboriginal and Torres Strait Islander Support
• Career Growth and Learning
• Health and Well-being
• Worker Discounts