Service Delivery Manager (SAP)

We are seeking an experienced SAP Service Delivery Manager with expertise in SAP project management and delivery. The ideal candidate will be responsible for managing SAP S/4HANA implementation and migration projects, providing Application Management Services (AMS) support, and ensuring project success across all phases. You will oversee project governance, SOW, SLA, KPI, and risk management while collaborating with internal SAP teams and external consultants. Additionally, you will support pre-sales activities, drive business growth through opportunity identification, and foster strong stakeholder relationships to ensure alignment with business objectives.


Key Responsibilities:

• Manage SAP projects as a Service Delivery Manager, ensuring successful execution across all phases (planning, implementation, closure)
• Provide Application Management Services (AMS) support and coordinate with SAP Basis teams for optimal system performance
• Lead SAP S/4HANA implementation and migration projects, ensuring alignment with business objectives
• Oversee project governance, reporting
• Work on SOW, SLA, KPI, problem, risk, and change management to ensure compliance
• Collaborate closely with both internal SAP teams and external consultants
• Ensure project objectives are met regarding costs, timelines, and quality
• Support pre-sales activities, account mining, and opportunity identification to drive business growth
• Foster strong relationships with stakeholders to ensure alignment and support throughout project lifecycle

Must-Have Skills:

• Relevant Experience : 5+ years in SAP project management (SAP ECC 6.0 and S/4HANA), demonstrating a solid understanding of project lifecycle
• SAP Knowledge : Hands-on experience with SAP Production and Planning (PP) and SAP Sales and Distribution (SD) modules
• Project Management : Strong skills in managing project phases, governance, and stakeholder engagement, with a focus on delivering results
• Languages : Proficient in German and English, both spoken and written
• ITIL Knowledge : Familiarity with the ITIL 4.0 framework to enhance service management practices
• Tools : Experience with incident handling tools (ServiceNow, Remedy, JIRA)

Good-to-Have Skills:

• Industry Experience : Background in Electronics or Manufacturing sectors for contextual understanding of business needs.
• Education : Degree in (Business) Computer Science or comparable qualification, providing a strong technical foundation.
• Certifications : SAP and project management certifications (PMI, Prince, etc.) to validate expertise and commitment to best practices.
• AI and Automation : Knowledge of AI and automation from a project management perspective to leverage emerging technologies
• Interpersonal Skills : Strong stakeholder engagement and interpersonal abilities to foster collaboration
  
  

It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at recruitmentEMEA@stefanini.com and we'll be happy to assist!

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About us

We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.

Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! Learn more about us on www.stefanini.com and join us on LinkedIn , Facebook and Instagram where we regularly post insights from our colleagues.

We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.

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