Business Operation Manager

Are you interested in an opportunity to…

Work for an employer that helps women and children from diverse backgrounds within our community.

Be part of an inclusive and diverse workforce that values cultural capability.

Be rewarded with great working conditions, including salary packaging, flexible arrangements, learning opportunities, and professional development in a safe environment.

Work for an employer committed to creating safe communities for women and children impacted by domestic, family, and sexual violence.

About IWSS

The Immigrant Women’s Support Service (IWSS) offers culturally sensitive advocacy, counselling, and support to immigrant and refugee women and children from CALD backgrounds affected by domestic and/or sexual violence.

IWSS operates from a feminist, rights-based framework, valuing cultural diversity and addressing disadvantages faced by CALD women and children due to societal inequalities.

Given the nature of services, including counselling and support for women who have experienced violence, we employ Section 25 of the Anti-Discrimination Act 1991, enabling us to employ women only for this role based on “genuine occupational requirements”.

Key duties and responsibilities

1. Business & Strategic Operations
2. Support the CEO in executing and monitoring strategic and business plans.
3. Drive operational improvements to enhance service delivery.
4. Prepare risk assessments, performance reports, and planning documents for funding and governance bodies.
5. Lead budgeting and financial tracking with the finance team.

1. Policy & Procedure Development
2. Develop, implement, and review organisational policies aligned with legal, funding, and best practices.
3. Ensure policies are culturally appropriate, accessible, and trauma-informed.
4. Maintain a policy register and schedule reviews.
5. Facilitate staff training on policy updates.

1. Systems and Technology (SharePoint Implementation)
2. Lead the design and rollout of SharePoint as the central system.
3. Maintain SharePoint structure, access, and permissions.
4. Provide onboarding, user guides, and training.
5. Collaborate with IT for seamless implementation and maintenance.

1. Compliance & Risk Management
2. Monitor compliance with legislation, funding, and quality standards.
3. Prepare for audits and lead reviews.
4. Maintain the risk register.
5. Ensure ongoing safety, ethics, and legal compliance.

1. People and Culture Support
2. Assist with recruitment, onboarding, and induction.
3. Ensure personnel records and compliance training are up-to-date.
4. Promote a positive, respectful organizational culture.

Key Selection Criteria

• Experience leading business operations in not-for-profit, health, or community services, especially multicultural settings.
• Skills in strategic planning, budgeting, reporting.
• High-level policy development experience.
• Understanding of legislative and compliance frameworks related to DFV, sexual abuse, and multicultural communities.
• Experience implementing cloud-based systems like SharePoint and training staff.
• Knowledge of compliance requirements for funding, risk, WHS, privacy, and child safety.
• Proven ability to prepare reports, policies, and submissions.
• Excellent communication skills for diverse teams.
• Leadership skills for supervising staff and supporting change.
• Cultural competence and sensitivity to CALD women’s challenges.
• Experience building networks with service providers and community groups.
• Tertiary qualifications in Business, Community Services, Social Work, or related fields.
• Experience in business operations, compliance, and policy development.
• Understanding of issues faced by DFV and sexual abuse survivors from immigrant/refugee backgrounds.
• Experience in project and system implementation, especially cloud platforms like SharePoint.
• Strong communication, reporting, and organizational skills.
• Lived experience or language skills relevant to supported communities are desirable.
• Experience in trauma-informed or culturally responsive services is advantageous.

Conditions and Benefits

IWSS offers access to an employee assistance program, training, competitive salary, benefits, generous leave, and salary sacrifice options. We promote an inclusive culture respecting human rights and diversity.

How to Apply

Include:

• A statement (max two pages) summarizing your skills, experience, and achievements against the key criteria.
• A current resume with two referees, including at least one recent supervisor.

For more information, contact mail@iwss.org.au. We aim to respond within 24 hours.