Customer Service Specialist German/English (all genders)

We are looking for passionate team players with stellar communication skills who are innovative thinkers, ready to tackle exciting challenges and develop game-changing solutions for our players. If you’re ready to make your mark, apply today and become part of our journey!

Your challenges:

• Resolve general customer queries via email, live chat, phone and any other additional channel as may be required in German or in English
• Keep up to date with compliance and regulatory requirements and ensuring adherence to compliance and responsible gaming procedures, while providing customer service that aligns with our obligations
• Collaborate with other departments and our partners to support players regarding promotions and other initiatives
• Help maintain manuals for the customer services team, as well as providing support with the training of new entrants
• Keep our customer master data up to date to help us maintain a competitive edge

Your profile:

• At least 2-3 years of professional experience in customer support, preferably within the iGaming sector
• Excellent German language skills and fluent English proficiency
• Capability to handle customer complaints professionally and effectively
• Commitment to a "people-first" approach
• Ability to multi-task and prioritize
• Proficient with computer systems and software applications
• A strong knowledge of and passion for sports, enhancing the ability to engage with sports-related customer inquiries and promotions effectively
• Ability to work on a shift basis (5 days a week, 40 hours per week). Shifts can range from Monday to Sunday, morning to evening

We offer:

• Hybrid working
• Flexible working hours
• Private health and dental insurance
• Free snacks and beverages
• Team events
• Up to 6 weeks of remote work from another EU country (T&Cs apply)
• Employee referral programme

We offer a competitive base salary of € 31,200, in addition to shift bonuses which are determined based on your work schedule. Furthermore, we provide tailored further education and training relevant to your role. You will also benefit from the guidance of an experienced mentor who will support you throughout your onboarding process from day one.Mag. Katja BuchnerRecruitment & Selection+43 5 7337 2115