Team Leader Claims Processing & Admin Services

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• Flexible working arrangement, based in our Adelaide CBD office
• Highly rewarding role in a fantastic work culture

The heart of the role:

The Team Leader’s primary role is to lead, develop, mentor, coach and inspire a team by driving a high-performance culture focused on delivering an exceptional customer experience that is efficient, profitable, and sustainable.

Responsible for the day-to-day operations, analyzing results and performance, and delivering strategies to achieve and exceed targets. This will be achieved through developing individuals via coaching and performance management while embedding a customer-centric, first-resolution culture.

Key responsibilities include:

• Effectively lead and manage people, processes, and technology to deliver service excellence, operational efficiency, and achieve financial budgets, ensuring Claims Processing and Admin Services are desirable workplaces.
• Monitor and improve team conversion rates through call practices and coaching.
• Lead by example in adopting Bupa Australia Vision and Values.
• Proactively manage change and coach the team through change processes.
• Foster effective relationships with other business units to support business initiatives.
• Manage daily team operations, acting as an escalation point for decision-making.
• Manage team performance in line with policies, enhancing employee engagement.
• Identify and support strategic initiatives to improve efficiencies and automation.

About you:

• Minimum 2-5 years' experience in a leadership role.
• Experience coaching others to improve customer experiences.
• Proven ability to lead and inspire teams to meet or exceed targets through a high-performance culture.
• Experience in a complex, highly legislated claims environment.
• Demonstrated experience managing customer relationships.
• Experience resolving provider/broker/client complaints effectively.
• Experience in lead referral management practices.

We’ve got your back

At Bupa, care is at our core. We support our people to live the healthiest and happiest lives, reflecting our purpose and wellbeing initiatives covering mental, physical, financial, social, and environmental health. Our benefits include:

• Fully subsidized health insurance products
• Discounts on travel, car, home products, and Bupa services like Dental, Optical, skin checks, vaccinations
• Discounted products/services via our partners, such as Apple, Endota Spa, New Balance, Garmin, JB Hi Fi
• An extra annual leave day for wellbeing
• An extra volunteer day annually to give back to the community

We are committed to a safe and inclusive workplace and welcome applicants from all backgrounds. Please let us know if you require adjustments during the recruitment process.

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Healthcare & Medical - More than 10,000 employees

Bupa is dedicated to helping our customers live longer, healthier, happier lives and making a better world through services like aged care, dental, optical, health insurance, and community initiatives.