Desktop Support Specialist

We Are Hiring | IT End User Support Specialist (L1 Support Technician) | Vienna, Austria (On-site)

We are currently seeking experienced IT End User Support Specialists (Level 1) for a full-time, on-site position based in 1091 Vienna, Austria. This role is ideal for professionals with a strong technical support background and excellent customer service skills.

Location: Vienna or surrounding areas

Start Date: Immediate (ASAP)

Work Type: Full-time (FTE) One-year B2B Freelance contract will be provided

Language Requirement: Fluent German (C1) – mandatory

Eligibility: Valid work permit for Austria is required

Key Responsibilities

• Provide first-level support for hardware, software, and network-related issues
• Respond to user queries via phone, email, or in-person
• Install, configure, and troubleshoot desktops, printers, and peripherals
• Guide users through issue resolution and provide training when needed
• Maintain support documentation and follow ITIL-aligned processes
• Monitor and maintain IT systems' performance and availability

Qualifications

• Degree in IT, Computer Science, or a related field
• 1–3 years of relevant experience in an IT support role
• Proficiency in Windows, macOS, and/or Linux environments
• Solid understanding of networking and troubleshooting fundamentals
• Strong interpersonal and communication skills
• Ability to work independently and as part of a team
• Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation are considered an advantage

Monthly Rate: Kindly share your expected salary/monthly rate when applying

If you or someone in your network is looking for a stable FTE opportunity in Vienna with immediate onboarding, we’d be happy to hear from you.

Please reach out via direct message or share your updated CV to info@gtech247.co

Let’s connect!

**Please note: This position does NOT offer visa sponsorship. Candidates must have the legal right to work in Austria.**

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