Technical Support Engineer, Linux & Mobile Telecom – Vienna

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Job Reference:

573ae22524f6

Job Views:

3

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

Job Description

Our client is a global provider of intelligent mobile Internet solutions that enable operators to improve quality, reduce network operational expenses, and manage and monetize the mobile Internet.

They are looking for a Technical Support Engineer for a home office-based position anywhere in Eastern Europe.

Requirements:

• About 5 years’ experience with customer-facing activities in an international environment in the mobile and Telco markets (working with telco providers)
• Knowledgeable in customer support processes, tooling, and troubleshooting
• Knowledge in networking: TCP/IP, switching, routing – Must
• Experience with Linux/Unix based systems – Must
• Experience with load balancers, VM environments, NFV, and SDN – advantage
• Self-learning and self-motivated
• Solve problems independently and creatively
• Team player and capable of working with international company teams remotely
• Excellent communication skills in English (reading and writing)
• Participate in on-call duty rotation
• Travel up to 30%

Responsibilities:

• The Technical Support Engineer plays a key role in the Customer Success organization, supporting and maintaining the company’s systems and technical services infrastructure.
• Responsible for deploying products, including installation, integration, configuration, and testing at customer sites and remotely.
• Provide customer support and resolve technical issues within the agreed SLA, both on-site and remotely.
• Manage daily service tasks, respond quickly to malfunctions, complaints, and queries, and handle incident, problem, or change management at customer sites and remotely.
• Work independently to resolve time-critical production and deployment issues.
• Perform deployment tasks remotely and at customer sites.
• Configure applications according to site and customer requirements.
• Follow methods, procedures, tools, and policies to ensure high-quality service delivery.