Sales & Service Manager - Bourke Street Mall Flagship

Sales & Service Manager - Bourke Street Mall Flagship

Competitive salary package, including annual STIP.

David Jones exists to inspire Like No Other. As we continue to deliver on our ambitious transformation agenda aligned with our Vision 2025++ strategy, we are committed to creating inspired careers so our people can Thrive. The Sales & Service Manager will demonstrate customer obsession and passion for retail by creating an in-store experience Like No Other. The role involves delivering a customer-centric environment to maximize sales and service results.

The successful candidate will be a dedicated people leader, expected to lead by example and coach the team to provide expert knowledge and seamless solutions. They will establish and maintain excellent stakeholder relationships and engage people across the business.

Responsibilities

1. Lead by example by personally delivering on our service principles, engaging with customers, driving sales, and building a loyal customer base.
2. Coach and mentor the team to provide expert knowledge and seamless solutions.
3. Be visibly present on the selling floor, leading by example and inspiring the team to create warm connections.
4. Work collaboratively with store teams and build strong relationships with stakeholders.
5. Identify opportunities for improvement while being commercially aware.
6. Collaborate with VM and Logistics teams to ensure stock is floor-ready within relevant timeframes.
7. Provide feedback opportunities to the Merchandise team.
8. Maintain stock loss awareness by working closely with sell and support teams to mitigate loss through proactive measures.
9. Demonstrate strong coaching skills, leading teams and empowering others to achieve results.
10. Show passion for retail and a desire to provide excellent customer service.
11. Adopt a solutions-focused mindset, offering innovation and effective customer solutions.
12. Motivate and lead teams to create an in-store experience Like No Other.
13. Possess relevant merchandising and selling skills, with key product awareness.
14. Exhibit strong communication skills—written, listening, and spoken.
15. Be flexible and adaptable to a fast-paced and evolving environment.

Why work for us?

• A competitive remuneration package, including an annual bonus incentive.
• Generous employee discounts across David Jones brands.
• An additional day of leave for your birthday.
• A supportive, flexible, and engaging environment supporting personal and professional development.
• Opportunities to support community partnerships through our CSR program.
• Be part of a company committed to sustainable practices.
• Ongoing training and development to pursue individual ambitions.

About Us

Since 1838, David Jones has been a pioneer in fashion and lifestyle, revolutionizing Australian shopping and creating a social hub that inspires and creates lasting memories. Our vision to inspire Like No Other continues to drive us to be a destination that offers unique experiences and services.

Our cultural pillars—Customer Obsession, Curiosity, Care, Empowerment, and Innovation—inspire our people to deliver on our vision. We foster inclusive environments, trust, integrity, and accountability, constantly seeking innovative ways to improve and inspire.

David Jones is an equal-opportunity employer committed to diversity and inclusion. Please advise us of any support or access requirements during the application process.

We are a 2025 Circle Back Initiative Employer – committed to responding to every applicant.