Strategic Account Manager

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At Zoovu, we empower people to discover the products and services they need by building the world's most intelligent search and product discovery platform. With our cutting-edge technology, we help businesses elevate their customer experiences by connecting them with the right products through data-driven insights and AI-powered recommendations.

We are proud to partner with some of the world's most iconic brands like Microsoft, Dyson, Bosch, 3M, Drager, KitchenAid, and GE Healthcare, helping them redefine how they interact with customers. Now, we're looking for dynamic and driven individuals to join our team as Business Development Representatives (BDRs) and contribute to our ambitious mission.

Overview:

We are seeking a highly motivated and customer-focused individual to join our team as a Strategic Account Manager. In this pivotal role, you'll be tasked with forging strategic partnerships with your clients, ensuring both the retention and growth of your assigned portfolio. The ideal candidate will be a skilled communicator and problem-solver with a passion for driving client satisfaction and loyalty.

Responsibilities

1. Client Relationship Management

• Manage relationships with key business stakeholders, ensuring that they are seeing value realization with Zoovu.
• Create 360 success plans to ensure there is a path towards successful value realization and ROI.
• Obtain a deep understanding of customers' business goals and challenges.
• Stay informed about product updates, industry trends, and market insights to guide customers on maximizing the value of the product or service.
• Encourage and facilitate customer advocacy, such as testimonials, case studies, and references.