Service Desk Consultant (Automotive DMS) Mid - Senior Level ICT Customer Support

Service Desk Consultant (Automotive DMS) Mid - Senior Level ICT Customer Support

Transfer your knowledge and experience within the automotive industry to start an exciting new career with Australia's leading provider of automotive software solutions.

This is an exciting opportunity to join our team on a full-time basis. Full training on our Dealer Management System and associated products is provided. Salary will be based on skills and experience.

We work as a proactive team, striving to meet and exceed our customer’s expectations. If you’re passionate about service excellence and want to work within a motivated business, we want to hear from you. Reporting to the Service Desk & Customer Experience Manager, you will be an active member of the Service Desk Team, ensuring end-to-end service excellence and covering the following tasks:

Key Responsibilities

1. Handling support enquiries across multiple channels, servicing end users across Australia who operate our Dealer Management Solution within the franchised automotive environment.
2. Utilising and maintaining the knowledge base and participating in ongoing training.
3. Communicating effectively with internal & external customers through end-to-end service delivery.
4. Capturing all user interactions within our online ticketing system.
5. Identifying and providing feedback on internal and external improvement opportunities.
6. Managing multiple tasks and priorities effectively to meet customer needs.
7. Contributing proactively to the team, enhancing customer experience and supporting team success.

What you will need to succeed:

Must Have

• A positive attitude and willingness to work within a team environment.
• Problem-solving skills.
• Excellent written and oral communication skills.
• Strong work ethics and motivation to achieve high customer satisfaction.
• A desire to learn and develop skills.
• Legal right to work full-time in Australia.
• Willingness to travel domestically and/or internationally if required.
• Exposure to automotive dealerships, including an understanding of Parts, Service, Vehicle, and Administration Departments and their interrelations.

Benefits of joining our team:

• A competitive salary based on your qualifications and experience.
• Being part of a global company with offices across four continents.
• Joining a knowledgeable and friendly support team committed to service excellence.
• Full training on our SaaS products, with 24/7 access to extensive online resources.
• The opportunity to innovate and apply your passion and skills.
• An immediate start opportunity.
• The chance to make a meaningful difference.

We are loyal to both our customers and staff; your happiness translates into customer satisfaction. If you see your career and personal goals aligning with Titan DMS and possess the necessary skills, we invite you to apply.

About Us:

As a global SaaS automotive solutions provider, Titan Dealer Management Solutions (Titan DMS) has over 155 staff worldwide and SaaS presence in over 26 markets. Since 2009, our flagship product, Titan DMS, has been adopted by franchised automotive dealerships across over 45 brands in Australia, Asia, the Middle East, UK, Africa, and Europe, expanding our global reach and reputation.

Note: Only successful applicants will be contacted for interviews.