Desktop Support Engineer -Scheduled Visits

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Connecting Great Talent with Great Opportunity | Global TA | MBA HR | Building Diverse & Scalable Teams Across UK, INDIA, US & Europe

BlupaceTech is a world-class IT development company that strives to improve its processes constantly. Established in 2008, Blupace has grown to employ over 160 professionals across multiple countries. We specialize in delivering innovative software solutions tailored to businesses of all sizes, with expertise in web and mobile applications, e-commerce platforms, and data analytics.

Our dedicated team is passionate about providing exceptional service while continually enhancing our products and offerings. We operate in different locations including UK, India, Australia, UAE, USA & across Europe.

The Role

• Blupace is hiring for BAND 2, Exp. - 3+ yrs
• We need Freelancer Desktop Support Engineer for scheduled visits in Austria at the client location

Location 1 - Vienna (First four Wednesdays of every month + First Tuesday of the month)

Location 2 - Bludenz (First four Wednesdays of every month)

• We are looking for local candidates. This is an onsite opportunity.
• NO sponsorship provided for this role.

What we’re looking for in a BAND 2 Resource

You'll need to have:

• Provide second level contact and problem resolution for customer issues.
• Work with vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
• Have basic knowledge of Mac OS to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers, computer hardware.
• Perform general preventative maintenance tasks on computers, laptops, printers.
• Perform remedial repairs on desktops, laptops, printers, and other authorized peripherals.

Candidate Required Minimum Qualifications and Skills

• Minimum of 3 years of IT experience.
• Experience with Windows 7-10, Microsoft Active Directory, GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise antivirus solutions, helpdesk ticketing systems.
• Mobile device management including iOS and Android devices, enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting, and problem-solving skills.
• Ability to multitask, prioritize effectively, and meet SLAs.
• Excellent communication, relationship-building, and internal customer service skills.
• Adaptable and flexible in a fast-changing industry and work environment.
• Willing to work off-hours and weekends when required for projects or emergency support.

The Package

We offer a competitive salary and a great benefits package.

Blupace is committed to promoting a diverse, open, and collaborative work environment — a place where we can be ourselves and succeed on merit. We believe such an environment fosters innovation and growth, ensuring our team members stay and develop their careers.

Seniority level

• Associate

Employment type

• Contract

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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