Information Technology Support Technician

Direct message the job poster from Sharp Brains

Role Type: Full-Time

Working Days: 5 days a week

Contract duration: 1 year (extendable)

Contract Type: Freelance / B2B contract

Experience Required: More than 3 years as IT Support

Languages required: English (B2), German (B2 to C1)

Role Requirement:

The Desktop Technician will provide daily local/remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve hardware, software, and application issues in a ticketing system. The candidate will also facilitate customer resolution for calls and engage supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.

Responsibilities:

• Provide Break Fix, fault diagnosis, and resolution as a Desktop Support Engineer.
• Perform fault analysis on various core operating systems and platforms, supporting and resolving desktop faults for the approved application suite.
• Have more than 3 years of experience in Windows Desktop support.
• Provide first and second-level contact and problem resolution for customer issues.
• Collaborate with vendors to resolve complex AV issues as needed.
• Communicate issue status and resolution in a timely manner.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot XP, Windows 7, 8.1, 10, and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
• Possess basic knowledge of macOS to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Perform general preventive maintenance on computers, laptops, and printers.
• Perform remedial repairs on desktops, laptops, printers, and other peripherals.
• Use diagnostic tools to troubleshoot network connectivity and hardware/software issues.
• Have broad IT experience with a basic understanding of networks, servers, A/V, smart devices, and telecoms.

Seniority Level

• Associate

Employment Type

• Contract

Job Function

• Information Technology

Industries

• Technology, Information and Media

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