Customer Success Lead

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Reporting to the Senior Product Manager, we are seeking a proactive Customer Success Lead to join our Product team.

In this role, you will be instrumental in helping new customers successfully onboard and adopt our products (Forms, Property Edge and others), while also providing ongoing, day-to-day support to existing customers.

Working closely with members of the Product team, you will triage support issues, assist users during onboarding, and continue to support them in a business-as-usual (BAU) capacity. You will also collect feedback and share insights with the Product team to help improve our offerings and overall customer experience.

This role is to be based in Adelaide, offers flexible working arrangements and may require interstate travel from time to time.

Key Capabilities

To succeed in this role, the ideal candidate will have:

2+ years of experience in a customer support, helpdesk, or customer success role, ideally in a SaaS or technology environment.

Strong problem-solving skills and a proactive approach to resolving issues.

Ability to prioritise your time effectively and manage multiple support requests.

Excellent communication skills, both written and verbal, with the ability to convey technical concepts to non-technical users.

Tech-savvy and comfortable learning and supporting SaaS software.

Shows empathy, patience, and understanding when supporting customers.

Comfortable working autonomously while also collaborating closely with the broader team.

Experience with support or project management tools such as Jira, Salesforce, or similar is a plus.

What can we offer you?

We have a friendly, welcoming and collaborative team, who work together in a collegiate nature to deliver great outcomes. We're proud of our culture, and we think that the tenure of our staff speaks volumes for how great we are to work with.

We understand that our teammates are people first, and colleagues second.

Our Flexible Working Policy gives staff the flexibility to customise their working hours and environment, in consultation with their team.

About us

Land Services SA are leading property experts in South Australia, offering a range of property transaction and valuation services, property information products, custom data sets and reliable market insights.

As a trusted partner of the State, Land Services SA deliver highly valued, trusted services to the community, being recognised for creating innovative solutions. Recent acquisitions have expanded our capability to provide a comprehensive technology consulting, application development and managed service offering. We leverage a broad range of contemporary technologies, providing intuitive and functional solutions to our clients.

Sum Insured specialises in the research and production of building contents replacement cost information and enhanced web applications in the residential, commercial and rural sectors.

How to apply

Apply online by clicking the apply button.

For further information, please visit our careers website at https://www.landservices.com.au/about-us/careers or apply now by submitting a covering letter that demonstrates you have the required skill set and experience we're seeking, together with a copy of your resume.

Applications close on 25th July 2025 but applications may be shortlisted and progressed prior to the closing date.

Land Services SA specifically encourages applications from under-represented groups in order to increase their participation in the workplace and support their careers. If you are a person with a disability, a refugee and/or you are a person identifying as Aboriginal and Torres Strait Islander and you meet the inherent requirements of any of our roles you are strongly encouraged to apply.

If you have any support or access requirements, we encourage you to advise us at the time of application to enable us to make necessary adjustments.

The successful applicant will be required to undertake a National Crime History check prior to commencement. All enquiries will be handled in confidence.

Our privacy policy and privacy collection statements can be found by visiting our website https://www.landservices.com.au/privacy

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