L3 Support Consultant

Key Responsibilities:

• Coordinating various changes carried out by local and international suppliers.
• Proposing and implementing improvements to existing processes.
• Managing Active Directory, Azure AD, M365, SCCM/Intune, and performing project and change activities, as well as regular operational maintenance tasks (including security-driven) using existing scripts.
• Managing the team’s telephone system to ensure seamless communication and collaboration.
• Supervising and executing a range of recurring management tasks.
• Participating in projects both as a consultant and in an executive capacity.

Qualifications:

The ideal candidate is analytically strong with excellent communication skills, making it easy to interact with the business, suppliers, and other stakeholders. You enjoy teamwork and collaboration.

Additionally, you have:

• A completed HBO/Degree education in an IT discipline.
• At least 3-5 years of experience in IT Service Management.
• Experience within a production environment (advantageous).
• Knowledge of ITIL (certification is an advantage).
• Hands-on experience with Active Directory, Azure, SCCM & Intune, M365, and Windows (MCSE) knowledge.
• Organizational and self-starting abilities, with a structured way of working.
• Travel readiness to different places as per Opco Guidelines and on an as-needed basis within the country you work.
• Availability for any critical issues like P1 or P2 outside offshore hours.
• Maintain agreed SLAs.
• Flexible to support any H&F Data Rooms, Network, Servers, etc., and coordinate with offshore teams.

Soft Skills:

• Strong problem-solving and critical thinking abilities.
• Excellent time management and organizational skills.
• Ability to adapt to changing technologies and environments.
• Strong customer service orientation and interpersonal skills.
• Ability to mentor and train junior team members.
• Ability to communicate in the respective local language and English.