Customer Service Officer - Events

SNP Security provides Security Services at a number of Events across the A.C.T. such as Manuka Oval, GIO Stadium and Floriade for example.

Customer Service Officers are a first point of contact and are responsible for checking tickets, directing patrons to seats, providing event information and attending to customer inquiries.

Workplace Health & Safety

• Take reasonable care for your own health and safety and the health and safety of other people in the workplace.
• Comply with health and safety policies and procedures, including the investigation and reporting of hazards and incidents to your manager.
• Comply with any reasonable instruction related to health and safety.
• Do not interfere with or misuse anything provided in the interest of health and safety.
• Understand and reinforce the requirements of WHS to keep our people safe.
• Meet company WHS requirements.

Key Responsibilities

• Liaising with the public - providing information of directions, answering questions.
• Provide accurate, valid and complete information.

Minimum Requirements

• Prior customer service experience is essential.
• Excellent interpersonal and communication skills, both verbal and written, including active listening, conflict resolution and report writing.
• Ability to prioritise competing priorities.
• Ability to work autonomously and/or as part of a team as required.
• Able to solve issues quickly and efficiently.
• A high level of organisational skills.
• Maintain a positive, empathetic and professional attitude toward customers at all times.

Benefits & Culture

• Friendly and inclusive environment.
• Growth and development are supported and promoted.
• A discount program where employees, and their family members, can save at over 400 retailers Australia wide.
• A well-being program that provides advice about mental, physical, and financial well-being.
• An Employee Assistance Program (EAP) that is available to employees and their families.
• Cultural diversity is valued and supported.
• Emphasis on learning and development, where a state-of-the-art LMS is available to all employees.

Diversity Statement

Certis Security Australia promotes diversity in the workplace through our Diversity Inclusion initiative and via our Indigenous partnership with Corroboree Security. We encourage women, Aboriginal and Torres Strait Islander peoples to apply for this role.

Should you apply please be advised that should a decision be made to proceed with your application to the next stage of the recruitment process, it is only at this stage will a member of the recruitment team be in contact with you.

Certis Security Australia Master License