Training and Support Consultant (Hotels/Holiday Parks)

Training and Support Consultant (Hotels/Holiday Parks)

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Do you work in hotels or holiday parks and love helping customers?
Are you wanting to stay within the hospitality industry and work better hours?

…If so, Newbook is the place for you!

About Us

At Newbook, we are revolutionizing the way hotels, holiday parks, resorts and motels operate by making their lives easier through cutting-edge technology. Our Property Management System is designed to streamline essential functions like guest check-in/out, automation of manual processes, and optimize revenue management, allowing businesses to run more efficiently and profitably.

But it’s not just our technology that sets us apart. The success of Newbook is driven by our incredible team culture. We’ve cultivated an open, flexible, and supportive environment that encourages innovation, embraces diversity, and allows everyone to thrive. Our team is at the heart of everything we do, working together to inspire the future of property management technology.

Check out our website to find out more:www.newbook.cloud

About the Role

Join our team dedicated to training and supporting our clients, helping them unlock the full potential of Newbook’s platform. We’re on the lookout for a superstar to join us full-time, Monday to Friday, based at our beautiful Bundall Head Office. Our team have all come from hotel / holiday parks backgrounds and found this role the best way to work better hours, yet keep up to date with the hospitality market.

While no two days at Newbook are the same, here’s a glimpse of how you’ll be supporting our clients:

• Train new properties on the system and get them up and running for switching to their new system
• Providing expert guidance and support to clients by phone and email
• Troubleshooting and resolving support issues
• Assisting with system setup and configuration
• Occasionally providing onsite training or workshops at clients location
• Helping internal teams stay up to date with new platform features

About You

• You have prior experience in front office, guest services or reservations, ideally in hotels or holiday parks
• You love helping customers and thrive on building relationships
• You’re tech-savvy with the basics – we’ll provide all the training you need on our system!
• You’re a creative problem-solver who thinks outside the box
• You communicate clearly and confidently over phone and email
• You have experience supporting SaaS customers

What’s on offer

• Full time, Monday to Friday – no weekends!!! (Rotating late shift every 6-8 weeks)
• In-depth training to ensure your success and confidence in using our platform
• Convenient on-street parking near the office
• Stunning waterfront Gold Coast location with views of the Nerang River and Surfers Paradise skyline
• A fun, professional team with regular competitions, outings, and team-building activities
• Birthday leave
• Paid parental leave

If you’re looking to join an award-winning company with an amazing team culture, Newbook could be the perfect fit for you!

Click apply to find out more.

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Your application will include the following questions:

How many years' experience do you have as a support consultant? Which of the following statements best describes your right to work in Australia? Do you have technical support experience? Do you have customer service experience? What's your expected annual base salary? Do you have a current Australian driver's licence? How many years' experience do you have in the hospitality & tourism industry?