IT Operations Team Lead

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Odyssey Gaming (a Federal Group company) is an innovative and growing business that delivers cutting-edge technology to the hospitality electronic gaming sector. We pride ourselves on having a flexible, collaborative, and people-focused culture. We play the long game, making sound strategic investments in technology and ensuring we build long-term meaningful relationships with our customers and our people.

About the Role:

As the IT Operations Team Lead, you will be responsible for overseeing the day-to-day operations of our IT infrastructure and ensuring the smooth running of internal systems and services. You will lead a team of IT professionals, collaborate with cross-functional departments, and ensure that all systems are optimized for performance, security, and meeting the needs of our Customers and employees. Your leadership will be crucial in driving operational excellence and supporting our growing business needs.

Key Responsibilities:

• Lead and mentor the IT Operations team responsible for managing IT infrastructure, networks, and systems.
• Foster a collaborative and high-performance team environment.
• Oversee and ensure the availability, performance, and security of IT services and infrastructure.
• Develop and implement IT operational policies, procedures, and best practices to ensure high availability and regulatory compliance.
• Monitor system performance and identify areas for improvement, troubleshooting issues, and coordinating resolutions.
• Manage IT incident, problem, and change management processes to ensure prompt resolution and minimal disruption.
• Work closely with other departments to understand business needs and ensure that IT infrastructure supports organizational needs.
• Contribute to developing and maintaining disaster recovery and business continuity plans.

About You:

• Minimum of 5 years of experience in IT operations, with at least 2 years in leading a team.
• Demonstrate a deep understanding of IT infrastructure, systems architecture, network management, and security protocols.
• Excellent problem-solving, troubleshooting, and analytical skills.
• Strong communication skills and the ability to collaborate effectively with cross-functional teams.
• Familiarity with cloud computing platforms (AWS, Azure, etc.), Octopus Deploy, SQL Server databases, Microsoft middleware, and PowerShell scripting is a plus.
• Strong project management skills and experience handling multiple priorities.

Why Join Us?

At Odyssey Gaming, we pride ourselves on fostering a culture where innovation, collaboration, and customer-centricity thrive. Joining our team means becoming a valued member of a family-owned business with a clear vision for the future.

If you’re ready to make an impact and contribute to an exciting new chapter in our journey, we’d love to hear from you!

Applications close Monday 12th May 2025 but will be reviewed as received, and a selection could be made prior to this date.