IT Help Desk Administrator EMEA m/f/d

About BOA
BOA Technology develops the scientifically proven and patented BOA Fit System. BOA partners with market-leading brands to enhance their gear. Each configuration is engineered with performance fit at the core to ensure a precise fit and better connection between athletes and their equipment — improving overall performance.

BOA Technology Inc. is headquartered in Denver, Colorado, with offices in Austria, Hong Kong, Greater China, South Korea, and Japan. For more information, visit BOAFIT.COM.

Overview of Role

Reporting to the IT Operations Manager in the BOA US office, you will provide front-line hardware and software technical support to ensure all employees have a positive and productive experience with BOA’s IT systems. You will serve as the primary IT Operations team member in Austria, collaborating with a global team responsible for system administration, cybersecurity, software development, and project management. This role offers opportunities to expand your skills through international teamwork. You will handle computer setup, software installation, troubleshooting for Mac and PC users in the BOA Mondsee office, and perform network/system administration tasks under the guidance of the IT Operations Manager.

Core Responsibilities

• Model the Core Operating Principles to your team and others.
• Set up and support Windows and Mac systems following BOA procedures to ensure security and proper configuration.
• Manage user account access across major business systems to maintain security.
• Handle Help Desk tickets efficiently, diagnose and resolve user issues, and document solutions.
• Support new hires by procuring equipment, setting up workstations, and providing basic IT orientations.
• Create and maintain IT documentation for asset configuration control.
• Test and validate new hardware and software before deployment.
• Support networked devices like printers and scanners.
• Maintain hardware and software license inventories, and support upgrades and renewals.
• Coordinate with BOA Accounting on purchase reconciliation.
• Assist with office hardware and network management tasks such as cabling, recycling, and AV setup.

Required Qualifications

• At least 2 years of relevant experience in corporate IT environments.
• Experience troubleshooting Mac and PC hardware, software, and peripherals.
• Knowledge of corporate infrastructure such as servers, switches, firewalls.
• Experience with Office 365 Administration.
• Familiarity with Help Desk processes.
• Knowledge of Microsoft Active Directory.
• Proficiency with Windows and MacOS.
• Ability to follow procedures and suggest improvements.
• Strong collaboration skills across diverse groups globally.

Desired Qualifications

• Certifications like M365, MCSA, CompTIA A+, CompTIA Network+, Apple.

What We Offer

• Challenging tasks in a successful, innovative company near Lake Salzkammergut.
• International, supportive work environment.
• Learning and development opportunities.
• Flexible working hours.
• Company activities and events.
• Bike leasing program.
• Competitive salary package.

Legal Statement

Our minimum salary for this role, according to the collective agreement, is €2247 gross per month. Our actual packages are competitive and above this minimum, based on experience and skills.

Please note this description does not cover every duty; management may reassign tasks as needed.

EEO Statement:

We value diversity and are committed to equal employment opportunities. We encourage all qualified candidates to apply, regardless of race, color, religion, gender, sexual orientation, age, disability, or veteran status.