Consultant, Business Operations

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Conduct descriptive analysis, generate insights, manage and implement projects, and contribute to the creation of reports and management information

Function : Chief Operations Office (COO)
Report to : Head, Analytics & Management information

Role Purpose

Provide Operational Performance Data Insights and Analysis by delivering Timely Inputs/Recommendation for Improvement in Business processes and Customer experience

Key Accountabilities

• Recommend Process/system changes basis the data Analytics
• Communication with the Stakeholders across operations to understand their requirements and provide Data Analysis accordingly.
• Provide Data Insight for different projects to enable right decision
• Deliver Customer specific reports and analysis for Ops SMT review meeting with Customer
• Automate daily reporting requirement through BO and deliver on time with quality
• Increase proportion of tickets raised through Colt Online
• Delivering our Customer Segmentation within Network Operations

Skills & Experience :

• Individual Contributor(preferred) with expertise and hands on exp in Data Science (AI/ML/Predictive Analysis/Gen AI), Python, SQL
• Scikit-learn or keras or tensorflow or pytorch
• Excellent knowledge of SQL (complex queries)
• Excellent knowledge of Qlik Sense / Power BI
• Good knowledge of VBA/VBS coding
• Excellent knowledge of advanced Excel (advanced formulas, data connections, pivot, charts etc.)
• High Level of Aptitude/Logical thinking
• Ability of find automation opportunity

Education

A bachelor’s or master’s degree in a quantitative or a relevant field

Job ID : 34667

Job Location : India (Gurugram/Bangalore), Europe