IT Service Manager CEE

Sei unter den ersten Bewerbenden.

Nur für registrierte Mitglieder

Steinabrückl

EUR 40 000 - 70 000

Sei unter den ersten Bewerbenden.

Vor 5 Tagen

Jobbeschreibung

What You Will Enjoy Doing

Manage and maintain IT Service Catalog for the Region CEE
Oversee the delivery of IT services to all regional locations, ensuring services meet performance, quality, and operational standards
Act as the primary point of contact for IT service requests, incidents, and escalations across the region
Collaborate with the Regional Management to develop and maintain regional IT service level agreements (SLAs) and key performance indicators (KPIs)
Define and improve processes and rules to ensure prompt resolution to minimize downtime and impact on business operations
Continuously evaluate and improve IT services through user feedback, performance metrics, and ongoing service reviews
Support the Regional IT Manager in the planning, coordination, and implementation of IT projects
Maintain accurate documentation of IT service operations, including incident reports, service performance, and process workflows

What makes you great

Bachelor's degree in IT Management, Business Administration, or equivalent experience
Extensive knowledge of business processes and a solid understanding of IT systems and technologies, including ITIL principles
3 to 5 years of experience in IT service management or a related IT operations role
Proficient English communication skills
Strong problem-solving abilities and a proactive approach
Enthusiastic about collaborating both online and in person with an international IT team and specialization groups
Willingness to travel up to 30% of the time

What you can expect working with us

A wide variety of engaging operational tasks, projects, and challenges across a growing region with diverse countries
An international work environment within a 100% family-owned company
You can expect a secure future with us – as a manufacturing company, we are globally on a growth path
Personalized training and ongoing professional support to ensure your development and success
Tax-advantaged pension plan with company support
Meal subsidy or discounted lunch
Affordable membership at various fitness facilities near you