Desktop EUC L1

Key Responsibilities

• Provide onsite and desk-side support services to end users.
• Troubleshoot PC-related problems under the guidance of CLIENT level 2 or SPOC.
• Complete incidents and requests within SLA in a high-pressure environment.
• Build, configure, and troubleshoot the installation of "Gold" images on customer PCs and laptops, including applications and hardware components.
• Ensure tickets are updated daily.
• Support meeting room environments and video conferencing setups.
• Support printers, scanners, and other peripherals.
• Support mobile devices, such as iPads, iPhones, and Android devices.
• Assist in end-user data backup and restoration during service incidents.
• Provide smart hands support for data center equipment as per SLA in designated locations.
• Assist in troubleshooting data center devices under direction of CLIENT Tech support.
• Replace defective components in data center equipment as advised by CLIENT Tech Support, including removing modules and reconnecting patch cables. Perform daily tape changes for backup routines at specified sites.
• Import/export tapes to/from tape libraries as advised by CLIENT tech support.

Behavioral Skills Required

• Good customer-facing skills and professional presentation.
• Demonstrates independent and proactive thinking.
• Builds effective relationships within the team and across business and Professional Services.
• Adheres to specified standards, conduct, and ethical workplace practices.
• Capable of working independently and taking initiative.
• Organized with the ability to prioritize tasks effectively.

Technical Skills & Experience Required

• Experience using a Call Logging system.
• Good working knowledge of Windows 7/10 and related Office applications.
• Support experience with MACs is advantageous.
• Knowledge of mobile devices, especially Android and iPhone.
• Familiarity with current and legacy hardware platforms, including building, configuring, replacing, and troubleshooting PCs and laptops.
• Familiarity with Microsoft SCCM.
• Ability to replace defective parts as identified by CLIENT.
• Hands-on experience in installing and troubleshooting data center equipment, including rack and stack procedures.
• Excellent communication skills in English and the local language.

Desired Educational Requirements

• Completion of CompTIA certifications such as A+, Network+.
• Completion or near completion of Microsoft certifications such as MCP, MCITP, MCSE.

Note: This job posting is active and available.