Senior Manager, Cardinal Program

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Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state's emergency services agencies. It provides Victoria's 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria is deeply committed to the community it serves and is among the most dedicated and highly skills in its field.

Triple Zero Victoria (TZV)

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state's emergency services agencies. It provides Victoria's 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria is deeply committed to the community it serves and is among the most dedicated and highly skills in its field.

The Senior Manager, Cardinal Program is a key and active participant of the overarching Next Generation Computer Aided Dispatch (NGC) Program, playing a key role in leading the delivery of a program consisting of several projects.

The role reports to Director, Next Gen CAD Program.

Leading several project managers, the Senior Manager, Cardinal Program is responsible and accountable for delivery of the Cardinal program on time and budget, including leading and supporting project managers to successfully deliver their projects.

As a member of the NGC program, you will be expected to foster a high-performance culture across the team and build solid relationships with key stakeholders to ensure ongoing business engagement with a mindset of continuous improvement.

You may be required to travel or transfer between your primary work location and other TZV sites to effectively carry out your duties.

The role may be requested to act as Director, Technical Delivery, NGC from time to time as directed.

Day to day responsibilities include:

• Ensuring a valid schedule is created for each project, maintained and effectively managed.
• Contributing to the Next Gen CAD integrated master schedule in conjunction with the PMO.
• Risks and issues are raised, documented and addressed expediently.
• Ensuring dependencies with Next Gen CAD Program are shared and tracked.
• Budget is effectively managed (actual & forecast against the budget).
• Resources are forecasted, recruited, onboarded/offboarded appropriately.
• Procurements are forecast and managed.
• Scope change is properly addressed through the Next Gen CAD governance framework and processes.
• Change Management, Stakeholder Engagement and communication is effective and high quality.
• Effective management of staff and vendor performance.
• Effective, transparent and timely reporting of project and program progress and performance.

The successful candidate for this role will be a Managing Successful Programs (MSP) practitioner or have the equivalent qualifications or experience.

Additionally, the successful candidate will bring the following skills and experience:

• A Diploma/Tertiary qualification in Project Management, Information Technology or related discipline and substantial experience in information technology program delivery.
• Strong data analysis and critical thinking skills.
• Demonstrable knowledge if IT Service Management processes.
• Structured and data orientated aptitude towards problem solving.
• Ability to work with a wide range of stakeholders.
• Excellent written and verbal communication and interpersonal skills.

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink' discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

Click the ‘Apply' button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email Careers@triplezero.vic.gov.au .

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Monday 16 June 2025.

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au .

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Triple Zero Victoria is the critical link between the Victorian community and the state’s emergency services agencies, partnering with those agencies to improve service delivery to the community. It provides Victoria’s 24-hour emergency call-taking and dispatch services for police, fire, ambulance and VICSES. Its vision is to be a high-performing team trusted by the community and our partners to deliver the right emergency response. The team at Triple Zero Victoria are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.

Triple Zero Victoria is the critical link between the Victorian community and the state’s emergency services agencies, partnering with those agencies to improve service delivery to the community. It provides Victoria’s 24-hour emergency call-taking and dispatch services for police, fire, ambulance and VICSES. Its vision is to be a high-performing team trusted by the community and our partners to deliver the right emergency response. The team at Triple Zero Victoria are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.

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