Workshop Service Manager

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The Service Manager will oversee the entire service operation related to generator maintenance, repair, and installation. This role involves managing a skilled team of technicians, ensuring customer satisfaction, optimising operational efficiency, and driving growth within the service division. The Service Manager will act as the key point of contact for service-related matters and will play a critical role in enhancing Genelite’s service delivery and brand reputation.

Key Responsibilities

Leadership & Team Management:

Lead, motivate, and mentor a team of service technicians.

Develop and maintain a collaborative, high-performance team culture.

Ensure the team's adherence to safety standards, quality guidelines, and company policies.

Service Operations Management:

Coordinate and schedule all maintenance, repairs, and installation activities for clients’ generators.

Monitor service performance to ensure prompt, efficient, and high-quality service delivery.

Troubleshoot and resolve complex service issues, escalating when necessary.

Customer Relations:

Serve as the primary point of contact for customers regarding service inquiries, technical issues, and feedback.

Build and maintain strong, long-lasting customer relationships.

Address and resolve customer complaints or service-related concerns with a proactive and customer-first approach.

Quality & Safety Assurance:

Implement and enforce strict quality control and safety protocols across all service activities.

Ensure compliance with all regulatory standards and industry best practices.

Conduct regular safety audits and equipment inspections to maintain safe working environments.

Performance Optimisation:

Develop and track key performance indicators (KPIs) to measure team performance, customer satisfaction, and operational efficiency.

Identify areas for improvement and implement strategies to enhance service delivery and profitability.

Streamline processes and systems to reduce service costs and increase productivity.

Inventory & Resource Management:

Oversee the inventory of spare parts, tools, and equipment required for servicing generators.

Ensure optimal stock levels and cost-effective procurement practices.

Manage service vehicle fleet and other assets as required.

Growth & Development:

Identify opportunities to expand Genelite’s service offerings, including up-selling or cross-selling additional products or services.

Contribute to strategic planning and business growth by offering insights based on customer feedback and market trends.

Keep up to date with the latest industry trends, technologies, and regulatory changes related to power generation.

Participate in training programs and professional development opportunities.

Required Qualifications & Skills

Experience: Minimum 2 years of experience in a service management role, ideally within the power generation, industrial equipment, or mechanical services sector.

Technical Knowledge: Strong technical knowledge of generator systems (diesel, petrol, gas) and related components.

Leadership Skills: Proven ability to lead, motivate, and develop a team, with exceptional communication and interpersonal skills.

Problem-Solving: Strong analytical and problem-solving abilities, with the capacity to address and resolve complex service issues.

Customer Focus: A customer-centric mindset with a passion for delivering high-quality service and maintaining long-term client relationships.

Software Knowledge: Familiarity with generator control systems like Deep Sea, ComAp, and PowerCommand is desirable.

Certifications: Relevant certifications in electrical or mechanical engineering (e.g., trade qualifications, degrees) are preferred.

Licenses: A valid driver’s license is required.

Working Conditions

Full-time position, Monday to Friday (with the possibility of overtime or on-call duties as required).

Occasional travel within Perth and surrounding areas for client visits and service calls.

Fast-paced, dynamic work environment with a focus on safety and quality.

Competitive salary and benefits package based on experience and qualifications.

Opportunities for career development and progression within a growing company.

A collaborative and supportive team culture that values work-life balance.

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Your application will include the following questions:

Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Workshop Service Manager? Do you have a current Australian driver's licence? Do you have a current Police Check (National Police Certificate) for employment? Do you own or have regular access to a car?

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