Retail Manager – Customer-Facing Role

ASM is Melbourne’s trusted name for buying and selling precious metals. With a strong reputation for outstanding customer service, specialist knowledge, and market leadership, we are proud to operate in a resilient, high-demand industry that continues to grow year after year.

Right now, we’re looking for an energetic, proactive Retail Manager to join our team at our centrally located CBD office. If you thrive in fast-paced environments, love customer engagement, and are looking for a real career path in a booming sector, this is the opportunity for you.

About the Role

This is a hands-on, customer-facing management role where no two days are the same. You’ll lead daily office operations, manage inventory, liaise with internal departments—including Finance and Management—and most importantly, guide customers through buying & selling their precious metals.

While industry experience is not required, a strong retail management background, sharp maths skills, and a proactive mindset are key. We provide extensive in-house training to help you build expertise in precious metals—a skills set that will serve you for years to come.

Key Responsibilities:

1. Oversee daily operations of the retail office, ensuring smooth, efficient running.
2. Consult with customers and provide trusted guidance on buying and selling precious metals.
3. Perform fast, accurate manual calculations with precision and confidence.
4. Manage stock, inventory processes, and ensure compliance with company policies.
5. Liaise professionally with internal stakeholders including Finance and Senior Management.
6. Mentor and manage a small, customer-focused team.

What’s In It for You?

1. Full specialist training — become an expert in a high-value field.
2. Genuine career growth opportunities — as the business and market expand.
3. Stable, secure full-time hours — Monday to Friday, 9:30am to 5:30pm.
4. Base salary of $65K–$70K + opportunity for salary reviews with strong performance.
5. Supportive, tight-knit team who value your growth and contribution.
6. Located in the heart of Melbourne’s CBD — close to transport, cafes, and shops.
7. Build your career in a future-proof, booming industry that continues to thrive regardless of economic conditions.

What You’ll Bring:

1. Previous experience managing staff and overseeing retail shop operations.
2. Strong numeracy and maths skills—manual and calculator-based.
3. Touch-typing and basic computer competency.
4. Strong sales and customer service instincts—genuine passion for helping customers.
5. Ability to think quickly, problem solve, and work proactively at pace.
6. A forward-thinking mindset with excellent attention to detail.

Requirements:

1. Must be over 18 years old.
2. Must hold a current driver’s license and have access to your own reliable transport.
3. A valid police clearance is required prior to commencement.

Who Should Apply?

This role is perfect for existing retail managers and/or assistant managers, or those seeking to build a stable, high-value career in a growing industry. If you are looking for more than just a retail job—if you want a role that leads somewhere, with the chance to upskill and grow—we want to hear from you.

Start your future now. Apply today and grow with us at ASM!

How do your skills match this job?

Sign in and update your profile to get insights.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a store manager?
• Do you have customer service experience?
• How many years of retail management experience do you have?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

What can I earn as a Retail Store Manager?