Technical Account Manager, Enterprise Support - EMEA Partner

Technical Account Manager, Enterprise Support - EMEA Partner

ID de vacante: 2974490 | Amazon EU SARL (Poland Branch)

At Amazon, our vision is to be earth’s most customer-centric company. In 2006, we launched Amazon Web Services, giving customers access to the same cloud technology we built to serve millions of shoppers on Amazon.com. Amazon Web Services (AWS) is a secure cloud services platform, offering computing power, database storage, content delivery, and other functionalities to help businesses scale and grow. Millions of businesses use AWS cloud solutions to build sophisticated applications with increased flexibility, scalability, and reliability.

The Role

An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. You will have a direct impact in helping our customers maximize value from cloud technology by crafting and executing strategies to drive adoption and use of AWS services, including EC2, S3, DynamoDB, RDS, Lambda, CloudFront, IoT, and more.

You will partner with iconic businesses, from startups to large enterprises, providing advice on architecture, support strategy, project planning, and operational issues.

Team and Support

AWS Sales, Marketing, and Global Services (SMGS) drive revenue, adoption, and growth across various customer segments. The AWS Support team interacts with leading companies, providing world-class support critical to customer success, especially for mission-critical applications built on AWS.

Key Responsibilities

• Advise on solutions, provide technical guidance, and advocate for customers
• Ensure operational health of AWS environments while reducing cost and complexity
• Build trusting relationships, understanding customer needs and challenges
• Lead technical discussions on incidents, trade-offs, and risk management
• Consult with developers to C-suite executives
• Collaborate with AWS Solutions Architects, Business Developers, and Sales Managers
• Identify opportunities to add value proactively
• Review service events, metrics, and pre-launch plans
• Assist customers migrating workloads to the cloud
• Conduct workshops and training sessions to uplift customer capabilities

About the Team

Amazon values diverse experiences and encourages candidates to apply even if they do not meet all preferred qualifications. We welcome those starting their careers, with non-traditional paths, or alternative experiences.

Why AWS

AWS is the most comprehensive cloud platform, trusted by startups to Fortune 500 companies. We innovate continuously to power businesses worldwide.

Work/Life Balance & Culture

We promote work-life harmony, offering flexibility and support. Our culture of inclusion is fostered through employee-led groups and events promoting diversity and learning.

Career Development

We provide mentorship, knowledge-sharing, and resources to help you grow professionally and become a well-rounded expert.

Qualifications

• Experience troubleshooting operational parameters for at least three: compute, storage, networking, CDN, databases, DevOps, big data, security, applications in distributed systems
• Experience in technical engineering
• Bachelor's degree

Amazon is an equal opportunity employer committed to diversity. We prioritize your experience and skills in our hiring decisions. For privacy and data security, see our Privacy Notice. If you need accommodations during the application process, visit our support page.