Client Engagement Manager- Nurse

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Lumia Care is a national leader in community and in-home healthcare services, comprising ten trusted organisations with over 65 years of experience. With a strong and growing workforce, we’re committed to delivering quality care while fostering a values-driven, inclusive workplace.

We’re now expanding our reach in Queensland — and we’re looking for a passionate Registered Nurse ready to make an impact beyond the clinical floor.

About the Role

We are seeking a Client Engagement Manager to join our Queensland Business Development team. Based on the Gold Coast, this dynamic and relationship-focused role will support growth through new client acquisition and care delivery excellence.

You'll play a key part in:

Building referral networks and relationships with health professionals and hospitals

Attending networking events and promoting Lumia’s services across the region

Managing a caseload of Home Care Package (HCP) clients

Leading client onboarding and engagement under our Hospital in the Home (HITH) contracts

Ensuring exceptional assessment, care planning and compliance with aged care standards

This is an excellent opportunity for a Registered Nurse looking to transition into a non-clinical role while continuing to make a meaningful difference in people’s lives.

Who We’re Looking For

We’re looking for someone who is:

A Registered Nurse with 3+ years of post-graduate experience

Confident, friendly and empathetic with strong customer service skills

Highly organised and comfortable managing priorities autonomously

Passionate about aged care and innovation in community-based support

Holds a valid driver’s licence

Desirable (not essential):

Knowledge of aged care funding pathways (e.g. HCP, CHSP)

Understanding of Aged Care Quality Standards

Experience in case management or business development

Why Join Lumia Care?

Competitive remuneration + career progression pathways

Flexible work arrangements (including work from home options)

Supportive onboarding and mentoring

Be part of a purpose-driven team backed by decades of experience

How to Apply

Please submit your CV and a brief cover letter addressing the selection criteria.

If you require any adjustments for the interview process (e.g. mobility access), please let us know so we can accommodate your needs.

Lumia Care is proud to be an Equal Opportunity Employer and encourages applications from people of all backgrounds and experiences.

No agencies please. Only shortlisted applicants will be contacted.

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Your application will include the following questions:

Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Client Engagement Manager? Do you have a current Australian driver's licence? Have you worked in a role which requires a sound understanding of the residential aged care accreditation standards? How many years of business development experience do you have? Do you have customer service experience? What's your expected annual base salary? Are you currently registered with the Australian Health Practitioner Regulation Agency (AHPRA)?

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