Store Manager | Browns Plains

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As a family-owned business with over 100 years of craftsmanship and service excellence, Wallace Bishop has built a strong reputation on exceptional service, superior craftsmanship, and steadfast values. With a rich history in skilled trades and a loyal customer base, we have established ourselves as a leader in the luxury jewellery and watch market. Wallace Bishop continues to thrive as a mid-to-high-end retailer, dedicated to offering exceptional products and experiences that create lasting memories for our customers through quality, tradition, and service.

We’re on the lookout for a passionate and driven Store Manager to lead our Browns Plains team. This is an exciting opportunity for individuals ready to take the next step in their career within the luxury jewellery and watch industry. While a minimum of three years’ experience in luxury retail or jewellery is preferred, it is not essential — we value strong leadership, a customer-first mindset, and a desire to grow. In return, we offer long-term career development and genuine opportunities for progression within a respected and growing brand.

The Role

As Store Manager, your key responsibilities will include:

Driving sales performance to consistently meet and exceed targets

Delivering an exceptional customer service experience

Managing expenses to support business profitability

Leading recruitment, training, and development initiatives

Coaching and managing team performance to build capability

Ensuring excellence in visual merchandising and store presentation

Overseeing operational efficiency and compliance

Maintaining outstanding product knowledge and sharing expertise with your team

About you

To be successful in this role, you will bring:

A proven ability to lead by example and inspire a team aligned with company values

A commitment to delivering consistently high standards of customer service

A track record of achieving and surpassing sales and KPI targets

Strong financial acumen, with a focus on expense control and P&L accountability

Experience in coaching and developing high-performing teams, with a focus on accountability and growth

A keen eye for visual merchandising and maintaining a premium store presentation

Excellent time management and multitasking skills, with the ability to meet deadlines

Exceptional attention to detail and a commitment to operational excellence

A proactive approach to personal development and ongoing product knowledge

What We Offer

In return for your hard work and dedication, we offer an attractive salary package, bonus incentives, and generous employee discounts. You’ll be supported by a skilled leadership team committed to your growth and success. With plenty of opportunities for professional development and career advancement, you’ll have the chance to thrive in an environment that prides itself on excellence. Join a team that represents one of Australia's leading jewellery brands!

If this opportunity sounds like the perfect fit for you, we’d love to hear from you. Please submit your resume to apply.

Note: Successful candidates will be required to undergo a national police history check as part of the recruitment process.

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Salary match Number of applicants Skills match

Your application will include the following questions:

Do you have customer service experience? Do you have a current Police Check (National Police Certificate) for employment? Do you have experience in a sales role? Do you have experience working towards targets and KPIs? Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a store manager? How much notice are you required to give your current employer?

Retail & Consumer Products 101-1,000 employees

Few companies today can proudly say they’ve been family-owned and operated for over a century. Since 1917, Wallace Bishop has built a legacy of fine craftsmanship, quality service, and genuine customer care—values that remain at the heart of our business today.

We have honoured tradition for five generations while pioneering innovation in the jewellery and watch industry. At Wallace Bishop, we believe jewellery and timepieces are more than adornment; they’re an expression of self, a reflection of love, and a symbol of life’s most meaningful moments. Whether you are looking to reward your achievements or select meaningful gifts, our pieces are made to be cherished for generations.

Few companies today can proudly say they’ve been family-owned and operated for over a century. Since 1917, Wallace Bishop has built a legacy of fine craftsmanship, quality service, and genuine customer care—values that remain at the heart of our business today.

We have honoured tradition for five generations while pioneering innovation in the jewellery and watch industry. At Wallace Bishop, we believe jewellery and timepieces are more than adornment; they’re an expression of self, a reflection of love, and a symbol of life’s most meaningful moments. Whether you are looking to reward your achievements or select meaningful gifts, our pieces are made to be cherished for generations.

What can I earn as a Retail Store Manager