Global IT – CRM Architect w/m/d

Overview

Our IT team delivers global solutions that enable ALPLA's Marketing & Sales processes. From capturing business requirements to implementing effective technologies, we ensure that our internal stakeholders in the Marketing & Sales department have the digital tools they need to succeed.

To strengthen our team, we're looking for a Solution Architect who will take ownership of designing and guiding the implementation of IT solutions that meet business needs. In this role, you'll collaborate closely with the Marketing & Sales department, as well as with Enterprise Architecture, Project Management, and Business Analysis, to ensure that every solution is aligned with strategic objectives and delivers real business value.

Responsibilities

• Contribute to the global rollout of the CRM system and the related processes.
• Implement, configure, customize, and maintain the CRM system (Microsoft Dynamics 365) as well as other IT solutions from the Marketing & Sales business areas.
• Administer and maintain on-premises Microsoft Servers, SQL Server, and Power Platform environments to ensure reliable performance and seamless integration.
• Collaborate with business analysts in gathering business requirements for new solutions, defining solution approaches including time and cost estimates.
• Collaborate with the Marketing & Sales department and external IT service providers.
• Identify, evaluate, and implement emerging technologies, such as AI-based solutions, to enhance Marketing & Sales processes and support future business needs.
• Independently coordinate and handle support requests (2nd or 3rd level support).