AV Systems Engineering Team Lead

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We are looking for an experienced AV Systems Engineering Team Lead to join our growing team in Melbourne.

Orro has a supportive team-based culture that promotes personal initiative, self-sufficiency, and the ability to be hands-on with your work. You will be part of a highly motivated team, on a mission to create “future now” solutions that make it faster, simpler, and safer for people to access, store, and share information - wherever, whenever, and with whomever they want.

We are Orro

Orro is an Australian technology success story with offices in Melbourne, Sydney, Perth, Brisbane and internationally in the Philippines and UK. Orro is a secure network and digital infrastructure provider trusted by some of Australia’s biggest brands to deliver them the future now, meeting the ever-changing needs of their markets, and our world.

We lead the industry in designing, building, and operating digital infrastructure – providing greater efficiency, performance, agility, and resilience. Our end-to-end solutions, including cloud, collaboration, cyber, and data services, take the stress out of tech for more than 400 businesses and over 20 million Australians every day.

However, we never forget our job is to connect people, not machines. So, we take the time to get to know our clients and learn how they like to work. It means we understand not just what they need now, but what they’ll need next.

About the role

The AV systems engineering Team Lead will be responsible for managing a team of AV engineers and overseeing the successful delivery of AV projects, intelligent workplace technologies, system maintenance, and technical support operations. This hybrid role combines hands-on technical expertise with team leadership to drive efficiency, ensure high-quality outcomes, and support client satisfaction.

In addition to people management, the Team Lead will operate as a Senior Engineer and deliver technical expertise in designing, deploying, troubleshooting, and maintaining AV solutions, specifically tailored for Meeting Rooms, Auditoriums, and Lecture Theatres. Regular onsite visits for installations, configurations, and client engagements will be required.

Lead and mentor a team of AV engineers, fostering collaboration and growth.

Allocate resources to meet project deadlines and deliverables.

Provide input to performance reviews and address technical escalations effectively.

Track project progress, team performance, and report technical updates to management.

Work with the project management team to manage all stages of AV projects, from design to deployment.

Work with the project management team to manage AV resourcing, orders, and hardware delivery.

Provide hands-on technical expertise and work closely with 3rd party integrators.

Stay updated on emerging AV technologies to drive innovation and improvements.

Collaborate with solutions architects as needed to develop pre-implementation documentation and resources, such as elevation diagrams, schematics, and other necessary materials.

Collaborate with clients to understand requirements and deliver tailored AV solutions.

Perform installations, troubleshooting, and maintenance services on-site.

Ensure exceptional post-installation support and foster long-term client satisfaction.

We are looking for someone who enjoys the fast-paced nature of a dynamic and growing organisation, who is hungry and proven, who has a ‘Whatever it takes attitude – Not the clock-on/clock-off type’ and will have a good mix of the following skills, knowledge & experience, which will set you apart from other applicants:

Minimum 3+ years of experience in AV systems design, deployment, and support at a senior level.

Experience in AV systems engineering, including hands-on experience with: Crestron, Q-SYS, Logitech, Neat, and similar technologies and vendor solutions.

Ability to provide clear, concise, and technically accurate documentation and reports.

Must hold a valid driver’s license and have access to a personal vehicle for transportation to client sites.

Experience in managing hybrid work teams and coordinating remote work.

Knowledge of OH&S regulations relevant to the role, particularly for onsite installations.

Certifications such as Microsoft Modern Workplace, AV vendor certifications (Crestron, QSYS, etc.), or AV industry certifications (AVIXA CTS, etc.).

Why Orro

Orro is an exciting Australian technology company with a wealth of experience and expertise. We welcome and celebrate diversity of perspectives, background, and experience. We are committed to creating a workplace that supports diversity of all cultures including LGBTQI and those living with a disability including those on the autism spectrum.

If you require any assistance with submitting your application or need to discuss reasonable adjustments in the recruitment process, please get in touch with us at [emailprotected].

We are also a company that takes its Corporate Social Responsibility seriously and we try our best to positively impact society and the environment in all possible ways. You can review some of our initiatives here.

What's in it for you?

An opportunity to work with a supportive and passionate team to change the way Australian businesses connect, collaborate, and operate.

An opportunity to drive a pivotal function within a growing business at an exciting point in its history.

A competitive remuneration package.

An opportunity for career advancement as our business expands further.

We also support our staff and their loved ones in a variety of ways, including public holiday swaps to support family responsibilities and diversity with religious holidays. Parental and caregiver leave policies, flexible working, Orro-wide mentoring program, and an emerging leaders development program.

Additionally, we give 3 x paid volunteer days, novated leasing, employee discounts, as well as access to our wellbeing platform providing exercise programs and food tips to help you reach your health and fitness goals!

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Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a System Engineering Team Leader? What's your expected annual base salary? How much notice are you required to give your current employer?

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