Cloud Solution Engineer

Job Description

As a Cloud Solution Engineer, you will be part of the global team and play a key role in designing, implementing, and supporting cloud-based applications with a focus on SAP Business Technology Platform (SAP BTP) and Cloud Applications.

Responsibilities

• Perform operational support such as Incident Management, Change Management and Problem Management.
• Manage Incident and Service Order tickets – receive, categorize, prioritize and track incidents or service orders using the Remedy tool as the central Infineon ticketing platform.
• Analyze, investigate, fix known issues, provide workarounds to users and work towards timely resolution according to SLAs.
• Conduct Internal Control Monitoring to provide daily system checks and monitoring as required and drive efficiencies to ensure the system and processes perform effectively.
• Perform problem management to identify problem trends and implement corrective actions, communicate with the change request team and application owners.
• Ensure system and support related documentation is maintained and up to date, documents known errors, workarounds and resolution plans.
• Maintain cloud platform SAP BTP and cloud-based applications – technical environment management, security and compliance, user and role management.
• Evaluate emerging cloud technologies and propose improvements for performance, scalability, and security.
• Collaborate with global and cross-functional teams to ensure smooth integration and operation of cloud services.
• Able to work 24/7 on-call standby support on a rotation basis including weekends.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology or any relevant equivalent field.
• Minimum 1 year of relevant professional experience in system support or end-user support. Fresh graduates with relevant experience will be considered.
• Good analytical and problem‑solving skills and ability to critically engage with new issues.
• Excellent communication (English) and strong interpersonal skills to interact with cross‑functional global teams.
• Knowledge or familiarity with JavaScript and Node.js is a plus.

Contract & Employment

1‑year renewable contract under 3rd party payroll partner and entitled to benefits according to the partner company.

Location

Innsbruck, Tyrol, Austria.

Seniority Level

Entry level.

Employment Type

Full‑time.

Job Function

Engineering and Information Technology.

Industry

Think Tanks.