Field Service Engineer - East/South-East Austria (f/m/x)

Your mission

The IONITY Operations team is looking to hire a Field Service Engineer to provide diagnostic and technical support during the servicing of our High Power Charging Stations. This person will travel to our HPC sites within a defined region as needed to perform maintenance, troubleshooting and repair issues at our HPC Stations that are already existing; knowledge of and comfort with these types of facilities is a must.

• Provide technical support in order to minimize system downtime
• Onsite root cause analysis, service, repair and maintenance actions
• Ordering and handling of spare parts for our HPC stations
• Debug systems and perform remote diagnostics on field failures by reviewing data logged
• Support in developing processes, documentation and diagnostic knowledge for standard service actions
• Recognize trends and patterns in field failures and feedback to the central team to drive improvements.
• Work with engineering and operation teams to ensure new issues are fully investigated and that countermeasures are in place.

Your profile

• Professional certified electrician, additional certificates in the area of Environmental, Health and Safety are welcome.
• Switching permit for low voltage necessary, medium voltage devices / transformers is an advantage.
• Appr. 2-3 years of professional experience as a Field Service Engineer, ideally with similar technical equipment.
• The work will require travel, sometimes on short notice, and may require extended trips; a get-it-done mentality for all situations is expected.
• Availability for off-hours calls and work.
• Technical degree in EE, Mechatronics or the equivalent.
• Strong ability to work and communicate effectively with external service providers.
• Excellent written and oral communication skills in English and German. Additional European languages a plus.
• Strong ability to be self-directed and work independently, with strong organization and documentation skills.
• Exceptional capacity for managing simultaneous activities and challenges.
• Skilled with common workplace and database software (MS Office).
• Ability to read and interpret mechanical drawings and electrical schematics.

About us

IONITY is a joint venture of the car manufacturers BMW Group, Ford Motor Company, Hyundai Motor Group, Kia, Mercedes-Benz AG and Volkswagen Group with Audi and Porsche, along with BlackRocks Climate Infrastructure Platform as financial investor.