Parts & Services Manager - Volvo Penta

Competitive base salary + bonus + vehicle

Founded in 1927, the Volvo Group is committed to driving prosperity and shaping the future landscape through sustainable transport, mobility, and infrastructure solutions. We offer trucks, buses, construction equipment, power solutions for marine and industrial applications, financing, and services that increase our customers' uptime and productivity.

Our headquarters are in Gothenburg, Sweden. Volvo Group shares are listed on Nasdaq Stockholm.

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Volvo Group has been in Australia since 1972 and has a strong track record of helping our customers succeed in their respective industries. Volvo Group Australia manages the manufacturing, distribution, and operation of well-known brands such as Volvo Trucks, Mack Trucks, UD Trucks, Volvo Bus, Volvo Penta, Volvo Construction Equipment, and Volvo Financial Services.

Position Overview

Our Volvo Penta business is seeking a Parts and Services Manager to join the dynamic team based in Coomera, Gold Coast. Your focus will be on ensuring volume growth for the Parts and Services area, while strategically directing a small team in areas including parts development, retail sales, technical support, and customer satisfaction.

Key Responsibilities

1. Overseeing Service and Marine Competency Development activities
2. Delivering agreed annual targets in relation to part sales and consolidated GP
3. Developing sales and marketing strategies to expand the genuine Volvo Penta Parts and Services
4. Driving the development and growth of Parts and Accessories through Service Market operations of the dealer network, in conjunction with dealership management
5. Development, submission, and follow-up of forecasts, business plans, and budgets related to Service market sales and marketing activities
6. Developing and maintaining strong relationships with key customers and dealer networks to maximize customer satisfaction
7. Analyzing and presenting a monthly financial report on trends and forecasts for parts, services, warranty, claims, and retail development

Team and Reporting

Reporting to the Head of Volvo Penta Oceania, you will work alongside Marine Sales & Marketing, Business Support, and Industrial teams.

Candidate Profile

Ideal candidates will possess:

• Extensive experience within the value chain of the wholesale and retail industry, including service markets
• Strong understanding of the transport and logistics industry
• Significant budget and strategic business planning experience
• Proven ability to set targets and lead a team to achieve them
• Strong leadership skills and a customer-centric mindset
• A relevant business management or technical qualification (mechanical/marine/logistics) is advantageous

Benefits

We offer a competitive package including:

• A competitive sales bonus
• A fully maintained company vehicle
• A supportive, inclusive team environment
• Opportunity to purchase an extra week of annual leave
• Generous parental leave policy
• Access to Sonder - our Employee Assistance Program - for you and your family

Join Us

If you're excited to bring your skills and ideas to Volvo, apply today! The successful candidate will undergo background and reference checks. We are committed to diversity and inclusion and encourage applications from all backgrounds. Please inform us if you require any accommodations during the recruitment process.