Clinical Specialist (Hearing Implants) MED-EL UK Ltd

Clinical Specialist (Hearing Implants) MED-EL UK Ltd

Full time, permanent role to cover the South of England predominantly

The Role and the Person

Due to further team expansion, this is an exciting opportunity for a dynamic clinically experienced individual to focus on providing the highest level of technical support and clinical excellence to clinicians, surgeons and patients using MED-EL hearing solution systems in a variety of settings. You will develop and nurture relationships with multi-disciplinary teams, both internally and externally enabling the company to build on its outstanding reputation, providing an efficient and accurate clinical support service, removing clinical objections to MED-EL products and providing education and training on existing and future products.

We seek an effective communicator, who can self-manage but also work in a team environment. The ability to rapidly grasp technical concepts and explain them to persons with a variety of knowledge levels is essential.

Company overview

MED-EL is proud to change the lives of people with hearing loss, as the global innovation leader in hearing loss solutions. Over 50 years of research, development, and dedication at MED-EL has created pioneering hearing implants and solutions for children and adults in over 175 countries worldwide, to more than 200,000 individuals in more than 4370 clinics. With more than 3000 employees across our worldwide team from around 90 nations, our global Headquarters are in Innsbruck, Austria where all of our hearing implants are manufactured.

MED-EL are dedicated to working in partnership with Hearing Implant centres throughout the UK and Ireland, to achieve the best possible hearing outcomes for patients.

Our Employee Surveys prove we are a ’Great Place to Work’ with excellent engagement, support, commitment, motivation, sense of purpose and passion. With our focuses including inclusivity, respect and a culture of continuous quality and personal improvement, our engagement results are increasing year on year and we are proud to employ dedicated and passionate people.

Role overview

• Full time, core Monday to Friday with some evening and weekend working to be expected
• Field role, working from home with extensive UK travel including some overnight stays, National & International travel
• Based within the Clinical team, reporting to the Clinical Services Manager

Person Specification/Skills

Essential:

• Audiology health professional background; experience of working with Cochlear Implants
• Ability to demonstrate a range of current clinical skills and experience in an NHS (or comparable) clinical setting, including an advanced knowledge of hearing aid and/or implantable hearing devices.
• Current UK Registration at Audiologist or Clinical Scientist level (or eligibility for immediate registration) via RCCP, HCPC or a similar professional body
• Current right to work in the UK status
• IT Literacy
• Technical aptitude (ability to translate complex surgical, clinical & technical information in a variety of formats)

Preferred:

• Theatre /surgical experience

Key Accountabilities

• Provision of clinical support in person to clinics using MED-EL systems including technical device assessment, verification of internal device function and appropriate reporting procedures.
• Supporting non-standard cases, i.e candidacy, internal device selection, complex needs.
• Mapping / Fitting including non-routine and complex cases.
• Electro-physiological (‘objective’) measures.
• Intra-operative support and measurements.
• Liaising with various clinical and voluntary sector professionals to identify their needs in supporting recipients and candidates, and how MED-EL can best support them.
• Provision of training for new clinic staff / new products
• Attendance and contributions to MED-EL workshops / conferences / training meetings.
• Preparation of clinical content for publications eg leaflets, guidance documents.
• Maintenance of appropriate reporting systems including audit and activity data.
• Provision of Clinical Support; second line telephone / email support and advice to all professionals, recipients and / or their families with MED-EL systems and prospective candidates.
• Involvement in service delivery and monitoring; initiate development, identify and promote clinical excellence and support change.
• Representation of MED-EL at regional / national / international meetings; provision of technical / promotional information and research information.

Other details

Excellent benefits package

MED-EL UK value applications from candidates who meet our values of Ethical, Supportive & Caring, Dedicated & Committed, Technical & Scientific and Candidate & Recipient Focussed.

Our ambition is to work together as a diverse team to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity. We welcome unique contributions and do not discriminate against any employee or applicant because of the basis of disability, age, race, colour, sex, national origin, religion, sexual orientation and gender identity and/or expression, or any other protected class.

If you are interested in this role please email your CV and a covering letter to Lynne Bell; Central Services Manager, Lynne.Bell at medel dot com. Informal enquiries are welcome to Ben Meredith, Clinical Services Manager, Ben.Meredith at medel dot com.