Customer Support Engineer (m/w/d)

Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. Our teams focus on innovation and invest 15% of sales back into R&D. Lifelong learning and tackling hard problems are part of life here.

Group/Division

The KLA Services team, headquartered in Milpitas, CA, is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The Services organization partners with field teams and customers to maintain high performance and productivity of our products through a flexible portfolio of services, including proactive management of tools, expertise in optics, image processing and motion control, worldwide service engineers, 24/7 technical support, knowledge management systems, and an extensive parts network.

Job Description / Preferred Qualifications

Our established team in Villach are recruiting for a Customer Support Engineer to support current and future installed tools at customer sites.

Your responsibilities

• Primarily responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer site.
• Representing the company to the customer and accountability for customer satisfaction with service.
• Assuring operational quality of system equipment. Coordinating actions with customers to minimize down time.
• Preparation of field service reports on customer support activity and providing documentation to other supporting functions on re-occurring problems. May provide assistance to installation engineers in resolving problems.

About you

• Certified engineer (Bachelor) or degree from advanced technical school (HTL) or work experience
• Ability to understand and troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical and electro-optical systems to address on site customer problems
• Excellent customer relation and analytical problem-solving skills
• Ability to work in a high-pressure environment
• Ability to work in a team within a multi-cultural environment
• Fluent in English
• German language is a plus
• Proficiency in MS Office tools
• Experience in the semiconductor or electronic industry is a plus
• Hands-on type person, eager to learn and keen on communicating with customers and internal teams
• Domestic and international travel may be required (10-20%)

What we offer

• Dynamic job in the Semiconductor Industry
• Great team to work with in Villach
• Team events (e.g. family summer event, Christmas party)
• Competitive, family-friendly total rewards package
• Variable compensation components, e.g. participation in company stock purchase plan
• Permanent full-time employment
• 38.5 hours per week
• Company car or car allowance
• Extensive initial and guaranteed further training
• 30 days of vacation

Minimum Qualifications

Certified engineer (Bachelor) or degree from advanced technical school (HTL) or equivalent work experience

We offer a competitive, family-friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer.

Be aware of potentially fraudulent job postings or suspicious recruiting activity. KLA never asks for money to be considered for an interview or employment, and does not work with recruiters who charge fees. For legitimacy, verify postings on KLA’s Careers website. If you are concerned about a communication, contact talent.acquisition@kla.com.