GBS Manager Strategy & Service Management (f/m/d)

Overview

Join to apply for the GBS Manager Strategy & Service Management (f/m/d) role at ALDI SÜD HOLDING.

Responsibilities

• Lead and mentor internal team members and stakeholders within the newly established Global Business Services (GBS) team, fostering a collaborative and high-performance work environment


• Evolve the existing GBS strategy in line with ALDIs global strategic objectives and operationalise underlying measures


• Design and operationalise international board requirements


• Oversee the development and implementation of service management within GBS projects, ensuring alignment with organisational goals


• Define strategic GBS goals and translate them into tactical actions in line with ALDIs overall strategy and demonstrate expertise in organisational change and communication to enhance project success


• Support internal stakeholders and clients with in-depth performance analysis, providing actionable insights for decision-making


• Develop and produce global non-financial KPI reports and analytics to enable data-driven management at scale


• Oversee capability building within the Strategy & Service Management function to ensure sustainable excellence


• Drive significant value creation for Aldi globally through the further development of the GBS organisation and the extension of the current service portfolio


• Monitor and enforce SLA compliance to meet agreed performance standards; standardize and harmonize transformation transition strategies and ways of working


• Harmonise project deliverables and documentation to support process consistency and knowledge sharing


• Act as the primary interface between the service management team and various international stakeholders, driving innovations and process improvements


• Collaborate closely with cross-functional teams to support end-to-end service excellence

Your profile

The requirements of the role include:

• Relevant degree in business administration, business psychology, communications, HR, or related fields


• Several years of professional experience in strategic and organisational development within GBS, shared services, or consulting environments


• Ability to lead a team of 1-3 employees, fostering growth and collaboration


• Experienced in driving organisational transformation initiatives


• Skilled in senior leadership communication, effectively conveying strategic vision


• Experienced in presenting recommendations, gaining consensus and generating excitement for new ideas


• Exceptional people-focused approach, with a talent for building relationships and influencing stakeholders


• Outstanding communication skills, with the capacity to collaborate effectively in a multinational and cross-functional context


• Experience in creating engaging presentations


• Fluent in English; German would be an advantage


• Willingness to be part of a new and growing team and the ability to shape the future of the GBS organisation


• Comfortable in a start-up environment where processes, responsibilities and structure are still evolving

Remuneration

• Gross annual salary starting from € 104.300*


• Willingness to overpay with appropriate qualification

Place of work

Siezenheimer Straße 29a, 5020 Salzburg

Start of work

As soon as possible

How To Apply

All applications take place through our online portal. Simply login and submit your CV, photo, and all relevant certificates/qualifications.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Business Development and Sales

Industries

• Retail