Residential General Manager (Aged Care)

Add expected salary to your profile for insights.

The Jesmond Group started its journey 40 years ago, focusing on providing exceptional residential aged care to a niche demographic. Over time, we have expanded and continue to work towards becoming one of Australia’s leading family-owned boutique residential aged care providers.

At the Jesmond Group, we collectively hold the following values: Respect, Integrity, Inclusion, Excellence, Wellbeing, and Partnership.

About the role

The Residential General Manager (GM) is a strategic and operational leader responsible for overseeing the day-to-day operations and long-term success of the Jesmond Group’s residential aged care facilities. This role reports to the COO and ensures the delivery of high-quality care, compliance with regulatory standards, financial sustainability, and the achievement of organizational goals.

The GM will lead multidisciplinary teams, foster a culture of excellence, and maintain strong relationships with stakeholders, including residents, families, staff, government agencies, and community partners.

This is a full-time role, based at our Head Office in North Strathfield, with on-site operational oversight. Regular travel between our three residential facilities is required.

Responsibilities include:

1. Strategic & Operational Leadership
2. Compliance & Quality Assurance
3. Resident-Centered Care

Qualifications and experience:

• Tertiary qualifications in healthcare management, nursing, or a related field. AHPRA registration (optional).
• Minimum 5 years in aged care operations, including leadership of multidisciplinary teams, multi-site management, and budget preparation.
• Expert knowledge of Aged Care Quality Standards, ANNAC funding, and legislative frameworks.
• Strong financial acumen with experience in budget development and oversight.
• Exceptional communication, conflict resolution, and stakeholder management skills.
• Proven ability to drive accreditation compliance and continuous improvement.
• Compassionate, culturally sensitive, hands-on leadership style, and commitment to excellence in aged care.
• Experience with clinical documentation systems (e.g., iCare, AusMed, MOA).
• Advanced certifications in risk management or healthcare leadership.
• Understanding of marketing strategies to enhance community engagement and occupancy.

If this sounds like you or if you would like to discuss further confidentially, please apply now. Alternatively, you can contact us directly at [emailprotected].

How do your skills match this job?

Sign in and update your profile to get insights.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• Do you have management experience in the healthcare services industry?
• Are you currently registered with the Australian Health Practitioner Regulation Agency (AHPRA)?
• Have you worked in a role which requires a sound understanding of the residential aged care accreditation standards?
• Have you worked in a role where you were responsible for budget management & forecasting?
• What's your expected annual base salary?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

Researching careers? Find all the information and tips you need on career advice.