IT Support Engineer (m/f/x)

Your role at Dynatrace

We are searching for a IT Support Engineer to join our Corporate IT Technical Support function based in Klagenfurt. In this role, you are the first point of contact for our employees (mostly Software Engineers) to enable their digital work life.

This role is a onsite role, applicants should be able to work full time from our Klagenfurt office.

• You are the first contact person for our employees (mostly software engineers) to enable their digital work life at our location in Klagenfurt.
• Take over the initial triage of tickets, resolution, qualification and escalation of Incidents and Service Requests
• Be responsible for resolving client technology issues as well as executing local/regional projects as part of global programs such as the deployment of new client hardware and software technologies
• Install and provide top-notch equipment (high-performance notebooks, Macbooks,...) for our modern workplaces
• Understand and evaluate the needs of our employees and support IT training activities
• Support local events and be responsible for digital collaboration tools and meeting room equipment
• Coordinate external IT service providers
• Identify potential for improvement and collaborate with distributed IT teams
• Depending on your interests, be part or lead several IT projects for continuous improvements

What Will Help You Succeed

• Completed IT education and ideally first practical experience
• Knowledge of the Microsoft environment (OS, M365, Active Directory, etc.)
• Ability to troubleshoot and accurately diagnose IT-related issues
• Fluent in English and German
• Basic expertise in the infrastructure environment (network, etc.)
• ITIL Foundation Certification is a plus

Why you will love being a Dynatracer

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Compensation And Rewards

• We offer attractive compensation packages and stock purchase options with numerous benefits and advantages.
• Due to legal reasons, we are obliged to disclose the minimum salary for this position, which is €46,000 gross per year based on full-time employment. We offer a higher salary in line with qualifications and experience.