Credit Team Lead

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An exciting opportunity has come up within our Credit team in our Transport division at the FMH Group. We are looking for a Credit Team Lead to join our team. The transport division comprises of some great brands such as Border Express, BagTrans, and Spectrum Transport.

Reporting to the Group Credit Manager, the Credit Team Lead’s role is to proactively minimise financial risk to the business through the effective leadership of the Credit team by ensuring the collection of debt and building strong relationships with internal and external stakeholders. Team development and continuous improvement are key focus areas of the role, together with ensuring efficient processes are maintained and the team remains positively engaged.

Requirements

As a Credit Team Lead, you will:

1. Effectively lead and coach the Credit team, overseeing and supporting with training and development
2. Conduct monthly formal performance reviews in line with FMH’s performance objectives, including KPI management and associated reporting regarding the efficiency and quality of the function
3. Be accountable for the completeness, timeliness, and accuracy of daily banking and reconciliations of customer accounts and collection of all outstanding debt via targeted communication strategy
4. Support with customer queries and escalations (including disputes) to be resolved in a timely manner
5. Use the Aged Trial Balance, and maintenance of diary notes in ERP system to proactively monitor outstanding debt to facilitate timely and complete collection
6. Manage customer credit limits and make recommendations according to customer risk profile and/or customer spend
7. Maintain debtors ledgers, including accuracy of debtor information and clearance of unmatched items
8. Send monthly statements, reminder letters, and copy invoices to customers as required
9. Establish and maintain productive and professional relationships with all internal and external stakeholders to ensure issues are managed smoothly as relevant to the Credit team
10. Provide required reporting to management including customers at risk report, bad debt provisions, and credit team reporting

Skills and Experience

1. Minimum 1 year's experience in a leadership role with demonstrated capability in leading and managing a team
2. Extensive exposure to customer base, including high levels of experience in customer excellence
3. Strong experience in influencing outcomes
4. Coaching people – acts as a leader, as a mentor, supporting others in their professional development
5. Thrive in a fast-paced and high-volume environment with the ability to adapt to and lead change – proven track record in identifying and implementing business improvement initiatives and fostering a culture of continuous improvement
6. Analytical and critical thinking skills to resolve issues
7. Ability and willingness to take a practical approach and undertake work at an operational level
8. Strong system, data, and analytical skills to determine trends or areas requiring corrective action

Get to know FMH Group:

We integrate our technology, people, and physical assets to enable a truly efficient and sustainable supply chain. Our vision is to create a new kind of logistics ecosystem, where our people and physical assets are connected through a ubiquitous technology platform, enabling true supply chain efficiency.

FMH Group is comprised of three operating divisions: (1) Fourth-Party Logistics (4PL) and Warehousing, (2) Technology, and (3) Transport.

To find out more, please follow the link: www.fmhgroup.com.au.

Why choose FMH?

• Competitive salary package
• Eligibility for an Annual Bonus Scheme
• Room for growth and development
• Growing and expanding business model

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