Welcomer (Front Office Agent)

PULLMAN; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading hotel brand in Doha seeks a Front Office Receptionist to deliver exceptional guest experiences through warm welcomes and efficient service. The role requires hospitality experience, tech-savviness, and an aptitude for guest relations. Diverse talent is encouraged to apply to contribute to a vibrant team culture.

Qualifications

• Thrive in fast-paced environments.
• Genuinely service-minded and approachable.
• Fluency in English; additional languages are a great asset.

Responsibilities

• Provide friendly and professional front office service.
• Anticipate guest needs and handle complaints.
• Maintain accurate guest profiles and follow VIP protocols.

Skills

Guest-oriented

Tech-savvy

Fluency in English

Creating memorable guest experiences

Education

Previous experience in hospitality

Tools

Opera

Job description

Front Office Receptionist

• Provide friendly, efficient, and professional front office service, including warm welcomes, check-ins, and check-outs.
• Anticipate guest needs, handle cash transactions, and maintain Pullman service standards.
• Monitor room status, manage guest complaints, and ensure guest satisfaction.
• Maintain accurate guest profiles and follow VIP protocols.
• Adhere to local government requirements and Pullman guidelines for guest management.

Qualifications

Your experience and skills include:

• Thriving in fast-paced environments and love creating memorable guest experiences.
• Previous experience in hospitality is a strong advantage.
• Tech-savvy with Opera or similar systems.
• Guest-oriented, approachable, and genuinely service-minded.
• Fluency in English; additional languages are a great asset.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, ensuring work brings purpose to your life. During your journey with us, you can continue to explore the limitless possibilities at Accor.

Join us and write your story. Discover the opportunities at Accor by visiting https://careers.accor.com.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS