Waiter / Waitress

RAFFLES; Doha; On-site; QAR 10,000 - 200,000; Full time

Job summary

A luxury hospitality brand in Doha is seeking experienced Waiters/Waitresses to serve food and beverage while maintaining high service standards. Ideal candidates will have 1-2 years in a similar role and strong interpersonal skills to engage guests professionally. Responsibilities include maintaining knowledge of menu items and ensuring guest satisfaction. This role offers a dynamic environment and the opportunity to be part of a diverse team.

Qualifications

• Minimum of 1–2 years in a similar role, preferably in a luxury hospitality environment.
• Fluency in English language; knowledge of other languages is an advantage.
• Understanding of health, safety, and food hygiene regulations.

Responsibilities

• Serve food and beverage to guests according to service standards.
• Anticipate and service guests' requirements at all times.
• Maintain detailed knowledge of restaurant menu and daily specials.

Skills

Interpersonal skills

Fluency in English

Flexibility in work shifts

Knowledge of food hygiene regulations

Ability to engage with guests

Job description

Job Description

As a Waiter / Waitress, you will be responsible for serving food & beverage to the guest according to the service standards of Raffles & Fairmont.

Key Responsibilities

• Ensure correct grooming standards are followed at all times
• Exceed guest satisfaction by knowing preferences and update profiles
• Maintain detailed knowledge of the restaurant menu & daily specials at all times
• To be familiar with the beverage service including glasses used and appropriates garnishes
• Following up restaurants financial, LQA, TrustYou and Forbes targets on a daily basis
• Anticipate and service of guests' requirements at all times
• Following up daily financial targets of area / division
• Use opening and closing checklist to ensure smooth opening and closing of the venue
• Ensure service stations are constantly cleared and re-stocked during service
• Serve and clear food and beverage items in an unobtrusive and professional manner
• Present menus in a proactive manner
• To feel empowered and accountable within the work place
• Keep manager on duty updated of any guest feedback so they can update the Glitch Report
• Maintains the HACCP & FIFO standards as required by the regional governing body
• Follow Hotel Evacuation Policy in case of an Emergency
• Attend all necessary briefings and training sessions as instructed by the Manager
• Handle financial procedures according to guidelines set by the finance department
• Identify potential problems and anticipate guest needs, ask for assistance before service breakdown occurs
• Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel
• All issues and negative guest feedbacks needs to be properly reported on glitch system
• Follow care program at all times, and report issues through the system to maintenance

Qualifications

• Minimum of 1–2 years in a similar role, preferably in a luxury hospitality environment
• Fluency in English language; Knowledge of other languages is an advantage
• Understanding of health, safety, and food hygiene regulations
• Excellent interpersonal skills and ability to engage with guests in a professional, warm, and courteous manner
• Flexibility in work shifts
• Ability to work in a diverse team and dynamic environment