Virtual Recruitment Event | Contact Centre Agent for Doha Contact Centre | Arabic Speakers

Qatar Airways; Doha; On-site; QAR 400,000 - 600,000; Full time

Job summary

A leading global airline is seeking a Contact Centre Agent in Doha who is fluent in Arabic and English. The role focuses on providing exceptional customer support through various channels, while managing reservations and customer inquiries. Candidates should have a high school qualification and prior customer service experience. Join a dynamic team at a company where your skills and ambitions can thrive.

Qualifications

• 1 year of job-related experience in Customer Services.
• Good typing skills.
• Ability to manage high-volume calls.

Responsibilities

• Provide exceptional customer support to Arabic and English-speaking customers.
• Respond to in-bound calls and queries.
• Create and manage reservations and ticket processes.

Skills

Communication skills

Customer service orientation

Active listening skills

Fluency in Arabic and English

Education

High School Qualification

Tools

Computer literacy

Job description

Overview

Job title: Virtual Recruitment Event | Contact Centre Agent for Doha Contact Centre | Arabic Speakers

• Closing date: 30-Sep-2025

Location: Qatar - Doha

Job family: Customer Service

Begin your journey with us. Our story started with just four aircrafts. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure; instead, we dare to achieve what’s never been done before. So, whether you are creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story, a story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community. Calling all ambitious Arabic Speakers to join our Doha Contact Centre team and start writing your own story with Qatar Airways Group.

About The Job
In this role, you will be responsible for providing exceptional customer support to our Arabic-speaking customers while also assisting English-speaking customers. You will provide excellent service to Qatar Airways customers through different channels of communication such as telephone, email and web chat.

Your Specific Responsibilities Will Include

• Respond professionally to in-bound calls from customers and queries. Sell, up-sell and cross-sell Qatar Airways products and services to the customers.
• Create new reservations and make changes to existing reservations. Provide quotes on the correct fares and rules of carriage issuance and re-issuance of tickets.
• Handle multi-products and services as required and escalate queries to your Senior Contact Centre staff when appropriate.
• Support E-commerce, Trade and Frequent Flyer Program activities.
• Process ticket refunds

Qualifications

About you

The ideal candidate for this role will have the following qualifications:

Education background and Experience

• High School Qualification with 1 year of job-related experience in Customer Services
• Computer Literate and good typing skills

Communication Skills

• Have excellent communication skills
• Fluent in Arabic and English language
• Display active listening skills
• Efficient in managing calls from a high-volume and fast-paced environment

Quality and skills

• Interactive, customer service oriented with warm, cheerful and expressive personality
• Customer focused and always drives customer satisfaction when responding to customer enquiries and calls
• Polite, reliable, knowledgeable and able to adapt to changing requirements
• Open to new learnings and flexible to adapt to new concepts and system
• Able to perform under pressure
• Flexible to work on shifts, including night shifts

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.

How To Apply

If you have what it takes to be part of our 5-star team, please take the first step and apply now by uploading your CV and completing the online application.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=250000JG