Venue Manager

OliOli; Doha; On-site; QAR 30,000 - 60,000; Full time

Job summary

An innovative children's museum in Doha is seeking a Venue Manager to lead operations and enhance guest experiences. This role involves fostering community engagement, ensuring memorable interactions for children and families, and managing a diverse team. The ideal candidate will possess strong leadership and communication skills, a passion for child development, and a commitment to creating joyful experiences. Join a dynamic team dedicated to nurturing curiosity and exploration in a vibrant and fun environment.

Qualifications

• Empathetic and kind, with experience in caring for children.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Lead guest engagement and satisfaction efforts.
• Manage daily operations and financial performance.
• Implement creative events and oversee facilities management.

Skills

Interpersonal Skills

Leadership

Communication

Creativity

Education

Relevant Background in Child Care or Management

Job description

OliOli opened a second location in Doha, Qatar, and is inviting all interested individuals to join an amazing team dedicated to delivering exciting, joyful, differentiated, world-class, and incredibly fun experiences to children that nurture their innate curiosity and exploration.

OliOli (meaning joy in Hawaiian) is a multiple award-winning contemporary children's museum that opened in 2017. Founded by passionate parents, OliOli features 6 interactive galleries with over 45 hands-on exhibits.

The OliOli team is diverse, comprising members from over 15 countries including France, Taiwan, Kenya, Germany, India, Sri Lanka, Philippines, South Africa, Mexico, Ghana, Algeria, Morocco, Kazakhstan, Pakistan, and Bangladesh. More information can be found at http://www.olioli.qa/ or http://www.instagram.com/oliolidoha.

The Venue Manager will serve as the brand ambassador for OliOli and oversee the daily operations at OliOli Doha. Responsibilities include:

1. Adhering to OliOli's brand standards and values
2. Embedding OliOli Doha within the local community and leading guest engagement and satisfaction efforts
3. Implementing the creative calendar of events, activations, camps, and installations provided by the corporate office
4. Fostering a culture of flawless guest experience and continuous improvement
5. Managing back-of-house functions such as HR, Admin, Procurement, Finance, and Operations
6. Taking ownership of financial performance, including leading sales and marketing initiatives
7. Overseeing facilities management, including exhibits
8. Reporting to and collaborating with the OliOli corporate office

Founders' Background

We are young parents passionate about making children happier, more creative, imaginative, informed, inspired, balanced, and amazed, with a focus on joy.

Key Duties & Responsibilities

Guest Engagement / Satisfaction

• Lead all aspects of guest engagement and satisfaction
• Ensure children and guests have memorable experiences through a talented, effective, kind, and committed team
• Position OliOli Doha as the preferred venue for children's play activities
• Promote OliOli's value as an informal learning environment to schools, nurseries, and educational authorities
• Measure and respond to guest feedback regularly, including collecting reviews, engaging with guests on the floor, and sharing feedback with colleagues to improve services

Qualifications

The ideal candidate should be empathetic, kind, compassionate, and experienced in caring for children and visitors. They should possess strong interpersonal and communication skills, creativity, self-direction, energy, leadership abilities, and a passion for working with kids. A relevant background and a proven track record of results are essential.