Telephone Operator

Accor Hotels; Doha; On-site; QAR 30,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated professional to join their team. This role involves managing incoming calls, assisting clients, and performing clerical duties, ensuring a welcoming atmosphere for guests. The ideal candidate will thrive in a fast-paced environment, showcasing strong communication skills and a commitment to excellent service. This opportunity offers a chance to develop your talents and grow within a globally recognized brand, all while contributing to the community through meaningful initiatives. Join a company that values diversity and inclusion, and embark on a rewarding career journey.

Benefits

Employee benefit card for discounted rates

Learning programs and qualifications

Opportunities for talent development

Community engagement through CSR activities

Qualifications

• Minimum 2 years of relevant experience in a similar capacity.
• Strong verbal communication and active listening skills.

Responsibilities

• Answer incoming calls promptly and professionally.
• Assist visitors and clients in a friendly and helpful manner.
• Perform basic clerical duties such as filing and data entry.

Skills

Verbal Communication

Active Listening

Organizational Skills

Time Management

Multi-tasking

Education

Diploma in Tourism/Hospitality Management

Tools

Telephone Systems

Office Software

Job description

Company Description

The most impressive landmark to grace the Doha skyline, La Cigale Hotel lives up to its reputation and introduces new levels of comfort to hotel and leisure facilities in the city.

What is in it for you?

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

Job Description

Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following:

• Answer incoming calls promptly and professionally.
• Transfer calls to the appropriate departments or individuals.
• Handle and route voicemail messages to the correct recipients.
• Provide information to callers about the organization’s services, hours, and locations.
• Assist visitors and clients in a friendly and helpful manner.
• Perform basic clerical duties such as filing, data entry, and scheduling.
• Maintain and update phone directories and contact lists.
• Respond to emergency calls and escalate issues as necessary.
• Coordinate with relevant departments to manage urgent situations.
• Ensure a professional and courteous demeanor at all times.
• Maintain confidentiality and handle sensitive information appropriately.
• Escalate matters that concern other departments to improve overall guest satisfaction.

Qualifications

• Diploma in Tourism/ Hospitality Management
• Minimum 2 years of relevant experience in a similar capacity
• Strong verbal communication and active listening skills.
• Proficiency with telephone systems and office software.
• Ability to handle multiple calls and tasks simultaneously.
• Excellent organizational and time-management skills.
• Results and service oriented with an eye for detail.
• Ability to multi-task, work well in stressful & high-pressure situations.

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world; dare to challenge the status quo! #BELIMITLESS