Technical Support Resource - Microsoft Dynamics

PPL Dynamics; Doha; On-site; QAR 182,000 - 255,000; Full time

Job summary

A technology consulting company in Doha seeks an L2 support specialist for Microsoft Dynamics 365. Responsibilities include handling user tickets, troubleshooting issues, and coordinating with teams to ensure minimal downtime. Candidates should have over 2 years of experience in D365 support and strong customer service skills. Knowledge of banking operations is a plus.

Qualifications

• 2+ years of experience in D365 support (Finance & Operations / CRM).
• Knowledge of basic configurations, Power Platform, SQL, and integrations.
• Banking/financial services experience is an advantage.

Responsibilities

• Handle user tickets, troubleshoot technical issues, and escalate as needed.
• Support D365 modules, workflows, and integrations.
• Coordinate with vendors and internal teams for fixes.
• Maintain logs and follow ITIL/change management processes.

Skills

D365 support

Basic configurations

Power Platform

SQL

Customer service

Job description

Provide L2 support for Microsoft Dynamics 365 in a banking environment, ensuring smooth operations, quick issue resolution, and minimal downtime.

Key Responsibilities:

• Handle user tickets, troubleshoot technical issues, and escalate as needed.

• Support D365 modules, workflows, and integrations.

• Coordinate with vendors and internal teams for fixes.

• Maintain logs and follow ITIL/change management processes.

Requirements:

• 2+ years experience in D365 support (Finance & Operations / CRM).

• Knowledge of basic configurations, Power Platform, SQL, and integrations.

• Banking/financial services experience is an advantage.

• Strong communication and customer service skills.