Tax Specialist

Confidential; Doha; On-site; QAR 290,000 - 424,000; Full time

Job summary

Confidential in Doha, Qatar seeks a VAT Refund Specialist to process and validate refund claims, ensuring compliance with legal requirements and service standards. You will verify eligibility through returns and account data, and coordinate disbursements with finance channels.

Work with Information Systems & Digital Transformation to enhance e-forms, validations, and dashboards, and prepare concise performance summaries to support process improvement and taxpayer service.

Qualifications

• Experience in VAT refunds or claims verification preferred.
• Strong understanding of refund verification practices and service-level monitoring.
• Ability to communicate clearly with taxpayers and internal teams.

Responsibilities

• Reviews refund claims against eligibility criteria, documentation standards and procedures.
• Verifies data consistency with returns, taxpayer accounts and related systems.
• Coordinates clarifications with claimants and internal teams to finalize accurate decisions.
• Ensures accurate and timely disbursements; maintains records, tax audit trails and compliance with financial controls.
• Supports reconciliations between refund systems, treasury platforms, and payment gateways.
• Coordinates with Information Systems & Digital Transformation to maintain refund e-forms, validations, and dashboards.
• Contributes to testing, reporting issues, and recommending process or system updates to improve efficiency.
• Prepares clear responses to taxpayer queries and contributes to guides and FAQs on refund procedures.
• Provides feedback on recurring errors and documentation gaps to strengthen first-time-right submissions.
• Monitors key indicators such as processing timelines, accuracy rates, and satisfaction levels.
• Prepares concise reports on refund performance and identifies opportunities for improvement

Skills

Refund handling

Reconciliations

Reporting tools

Analytical skills

Organizational skills

Coordination

Attention to accuracy

Education

Bachelor's degree

Master's degree

Professional certification

Tools

Refund systems

Treasury platforms

Job description

The VAT Refund Specialist processes and validates VAT refund claims in line with legal requirements and service standards. The role verifies eligibility through returns and account data, coordinates disbursements with finance channels, and maintains proper controls and traceability. It works with Information Systems & Digital Transformation to enhance e-forms, validations, and dashboards, and prepares concise performance summaries to support process improvement and taxpayer service.

Refund Case Handling & Verification

• Reviews refund claims against eligibility criteria, documentation standards, and approved procedures.
• Verifies data consistency through checks with returns, taxpayer accounts, and related systems.
• Coordinates clarifications with claimants and internal teams to finalize accurate decisions.

Controls & Financial Coordination

• Ensures accurate and timely disbursements; maintains records, tax audit trails, and compliance with financial controls.
• Supports reconciliations between refund systems, treasury platforms, and payment gateways.

Process & Digital Improvement

• Coordinates with Information Systems & Digital Transformation to maintain and improve refund e-forms, validations, and dashboards.
• Contributes to testing, reporting issues, and recommending process or system updates to improve efficiency.

Taxpayer Communication & Support

• Prepares clear responses to taxpayer queries and contributes to guides and FAQs on refund procedures.
• Provides feedback on recurring errors and documentation gaps to strengthen first-time-right submissions.

Performance Monitoring & Reporting

• Monitors key indicators such as processing timelines, accuracy rates, and satisfaction levels.

Prepares concise reports on refund performance and identifies opportunities for improvement

Preferred qualifications

• Bachelor's degree in Accounting, Taxation, Economics, Information Systems, Law, or a related field.
• Master's degree or relevant professional certification is an advantage.

Preferred experience

• 9+ years experience in VAT refunds, claims verification, or payment operations within government or similar entities.
• Strong understanding of refund verification practices, reconciliation processes, and service-level monitoring.

Technical & Other Skills

• Proficiency in refund case handling, reconciliations, and reporting tools.
• Strong analytical, organizational, and coordination skills.
• Clear communication and attention to accuracy and timeliness.