Supervisor – Reservations

Dusit Thani Mactan Cebu; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A luxury hotel chain in Doha is seeking a Reservation Manager to oversee the reservations department. The role involves ensuring that all team members are well-informed about hotel services, driving revenue through upselling, and effectively managing booking systems. The ideal candidate will have strong communication skills and a keen understanding of hospitality operations.

Qualifications

• Knowledge of hotel facilities and services.
• Ability to manage booking systems and procedures.
• Strong communication and customer service skills.

Responsibilities

• Ensure all Reservation Agents are knowledgeable about hotel services.
• Drive revenue targets through upselling.
• Assist in managing reservations department effectively.

Job description

Overview

• Ensure that all Reservation Agents are up-to-date knowledge of;
• All hotel facilities/services, hours of operation.
• All guest room layouts, bed types, décor, appointments, and locations.
• Room availability for any given day.
• All room rates, packages and promotions.
• Restricted dates, rates and room types.
• Specific arrangements between hotel and travel agencies, corporate reservations centre.
• Entertainment/special events scheduled in the hotel.
• Take personal responsibility for driving up selling, achieving set revenue targets by months.
• Be fully aware at all times of the sales strategy, rates, packages and booking status of the hotel.
• Reservation leaders, to assist reservation leaders to effectively manage and operate the reservations department in order to meet the business goals of the hotel and maximize guest satisfaction.
• Understand the roles of Sales, GSOs and Front Office in relation to the role of reservations.
• To continuously review technical problems, work & operational procedures to maintain guest and employee satisfaction.