Supervisor-Front Office

Le Méridien Hotels & Resorts; Lusail; On-site; QAR 61,000 - 100,000; Full time

Job summary

Le Méridien Lusail, part of Marriott International, is seeking a Front Desk/Guest Services Associate to manage guest check-ins and related services in a full-time, on-site capacity in Lusail, Qatar.

The role requires strong communication, attention to detail, and a guest-first mindset. You will verify identities, issue room keys, process payments, and balance daily transactions while upholding brand standards and confidentiality.

Qualifications

• Education: High school diploma or GED.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.
• License or Certification: None

Responsibilities

• Process guest check-ins and verify guest identity.
• Set up accurate accounts and issue room keys; enter Marriott Rewards information.
• Balance and close daily reports; handle payments and billing.
• Provide directions and information; accommodate guest requests and coordinate with staff.
• Assist management in training, evaluating, counseling, motivating and coaching employees.

Education

High school diploma or GED

Job description

Additional Information

Job Number 26125818

Job Category Rooms & Guest Services Operations

Location Building No. 153 Street No. 347, P.O. Box 4010, Lusail, QatarVIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Göz kamaştırıcı seyahat geleneğinden ilham alan Le Méridien’de her kültürü özellikle Avrupa'ya özgü güzel hayatın tadını çıkarma ruhuyla kutluyoruz. Misafirlerimiz, ziyaret ettikleri destinasyonların tadını çıkarmak için bağlantı kurmayı ve hayatın keşmekeşinden uzaklaşmayı önemseyen, meraklı ve yaratıcı, kozmopolit kültürlere ilgi duyan bireylerdir. Misafirlere güzel hayatın tadını çıkarmaları için ilham olan deneyimlerle birlikte otantik, zarif ve unutulmaz hizmetler sunuyoruz. Ekibimize katılacak meraklı ve yaratıcı insanlar arıyoruz. Sizin gibi düşünen misafirlerle bağlantı kurmayı önemli buluyorsanız ve unutulmaz deneyimler yaratmak istiyorsanız, sizi Le Méridien'deki kariyer fırsatlarını keşfetmeye davet ediyoruz. Le Méridien'e katılarak, Marriott International çatısı altındaki bir markalar portföyünün parçası olursunuz. İşinizi en iyi şekilde yapabileceğiniz yeri tercih edin , amacınızı gerçekleştirmeye başlayın, mükemmel bir küresel ekibin üyesi olun ve hayallerinize ulaşmayı başarın.